Customer Care Specialist – Us English Late Shift (F/M/D) (Barcelona)

To support our Customer Care team we are searching for a Customer Care Specialist - US English late shift (f/m/d) (Barcelona) to be based in our Barcelona office.

WHAT YOU WILL DO

Build lasting customer relationships and foster brand loyalty through warm welcomes and personalized service. Respond efficiently, accurately, and promptly to customer requests (phone calls and e-mails). Consistently meet the highest service and KPI standards of the department. Establish and maintain relationships to build a portfolio of relevant customers. Collaborate closely with Payments, Customs, Warehouse and Shipping. The training hours for this position will be Monday-Friday, between 9am-8pm CET, while the positions hours will be Monday-Friday 3pm-12am CET. WHO YOU ARE

Previous experience in customer service within (luxury) retail or relevant customer-facing roles, especially focusing on US market. Excellent communication, interpersonal skills as well as strong critical thinking and problem-solving skills Familiarity with customer communication and e-commerce-related technology. Good computer skills, especially MS Office. Conscientiousness when handling customer data. Flexibility, resilience, and the ability to work as part of a team. Native-level proficiency in English (written and spoken); additional languages are a plus. WHAT WE OFFER

Up to 32 days of holiday, depending on the length of service, starting with 28 days (excluding public holidays and weekends) Mobile office with up to 40% of total contracted hours, performance-based after 4 or 6 months 10 days/year of mobile office abroad in EU-countries (job and position permitting) Comprehensive 4-week initial training and buddy program, including in-depth training for the first 2-3 weeks, followed by ongoing sessions in the subsequent weeks and months Training opportunities for development Language & e-learning courses Staff discount of up to 30% Flexible remuneration benefits (ticket restaurant, ticket transport and ticket child care (guardería)) Discounted membership for selected sports platforms & gyms Private health insurance Access to LinkedIn Learning Individual support on mental health & well-being Social Day Employee Share Purchase Plan
#J-18808-Ljbffr