Customer Care Specialist - Korean (F/M/D) (Barcelona)

To support our Customer Care team, we are searching for a Customer Care Specialist - Korean (f/m/d) to be based in our Barcelona office.


WHAT YOU WILL DOBuild lasting customer relationships and foster brand loyalty through warm welcomes and personalized service.Respond efficiently, accurately, and promptly to customer requests (phone calls and e-mails).Consistently meet the highest service and KPI standards of the department.Establish and maintain relationships to build a portfolio of relevant customers.Collaborate closely with Payments, Customs, Warehouse, and Shipping.WHO YOU AREPrevious experience in customer service within (luxury) retail or relevant customer-facing roles.Excellent communication and interpersonal skills, as well as strong critical thinking and problem-solving skills.Familiarity with customer communication and e-commerce-related technology.Good computer skills, especially MS Office.Conscientiousness when handling customer data.Flexibility, resilience, and the ability to work as part of a team.Native-level proficiency in Korean (written and spoken) and excellent English skills; additional languages are a plus.WHAT WE OFFERUp to 32 days of holiday, depending on the length of service, starting with 28 days (excluding public holidays and weekends).Mobile office with up to 40% of total contracted hours, performance-based after 4 or 6 months.10 days/year of mobile office abroad in EU countries (job and position permitting).Comprehensive 4-week initial training and buddy program, including in-depth training for the first 2-3 weeks, followed by ongoing sessions in the subsequent weeks and months.Training opportunities for development.Language & e-learning courses.Staff discount of up to 30%.Discounted membership for selected sports platforms & gyms.Private health insurance.Access to LinkedIn Learning.Individual support on mental health & well-being.Social Day.Employee Share Purchase Plan.
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