We are looking for motivated and eager individuals to join our Customer Care team for the Italian market.
If you are enthusiastic and passionate about technology, do not hesitate to apply and start your new challenge with Avantio.
About Us: Avantio, with more than 20 years of experience, is a vacation rental software company whose mission is to provide dynamic and innovative cloud-based technology solutions for holiday rentals.
The holiday rental sector is in a phase of transformation and expansion.
Avantio's commitment is to provide agencies with tools specifically designed for their growing needs along with the best possible customer service experience.
Based in Valencia and with sales teams in the USA.
Description: Daily duties of the team include:
Responding to customer requests via email, chat, and video call.Managing these requests and resolving them as soon as possible or passing the report on to the technical team for resolution.Following up on incidents and ensuring customer satisfaction.Once your knowledge of the product is more advanced: upgrading plans, post-sales, and module activation.Supporting the team in other markets as needed.Translating online support for new launches (on demand).Supporting customer events in the market.Supporting market development and system adaptation. What Are We Looking For? Native or bilingual in Italian and Spanish.High level of English.Proactive and positive attitude.Service-oriented.A technology enthusiast.Passionate about customer care.Knowledge of our products is a plus.Knowledge of additional languages (Portuguese, French, German) is useful.A restless, creative person with the ability to generate ideas.A team player. If anything is characteristic of the Customer Care team, it is how much they help each other.
You are curious and eager to find out what the problem is and look for solutions.
You are eager to train in a sector that is constantly growing.
What Do We Offer? A leading global provider of solutions, services, and technological tools for holiday rentals with a stable projection.Stable full-time contract.Salary: 20k + bonus.Training provided by the company: we offer free Spanish and English lessons for all our employees, as well as training about tools or skills useful for your role or team.Flexible working hours with a hybrid working system (two days a week in the office and three days of telework).Possibility to build a long-term career.Activities, tasks, and responsibilities that will allow you to grow professionally and personally.Reduced-price healthcare insurance.Work-life balance: afternoon off for children's birthdays and support during their first days at school.
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