Customer Care Specialist - German (F/M/D) (Munich)

To support our Customer Care team we are searching for a Customer Care Specialist - German (f/m/d) (Munich) to be based in our Munich office.



WHAT YOU WILL DO



Build lasting customer relationships and foster brand loyalty through warm welcomes and personalized service. Respond efficiently, accurately, and promptly to customer requests (phone calls and e-mails). Consistently meet the highest service and KPI standards of the department. Establish and maintain relationships to build a portfolio of relevant customers. Collaborate closely with Payments, Customs, Warehouse and Shipping. WHO YOU ARE



Previous experience in customer service within (luxury) retail or relevant customer-facing roles. Excellent communication, interpersonal skills as well as strong critical thinking and problem-solving skills Familiarity with customer communication and e-commerce-related technology. Good computer skills, especially MS Office. Conscientiousness when handling customer data. Flexibility, resilience, and the ability to work as part of a team. Native-level proficiency in German (written and spoken) and excellent English skills; additional languages are a plus. WHAT WE OFFER



Up to 32 days of holiday, depending on the length of service, starting with 28 days Mobile office with up to 40% of total contracted hours, performance-based after 4 or 6 months 10 days/year of mobile office abroad in EU-countries (job and position permitting) Comprehensive 4-week initial training and buddy program, including in-depth training for the first 2-3 weeks, followed by ongoing sessions in the subsequent weeks and months Training opportunities for development Language & e-learning courses Staff discount of up to 30% Company pension scheme Discounted membership for selected sports platforms & gyms Discounted travel card & shuttle service Access to LinkedIn Learning Individual support on mental health & well-being (e.g. compatibility work and family life) Social Day Employee Share Purchase Plan

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