David Kennedy Recruitment is working with a BPO with great employee satisfaction ratings to find an experienced German-speaking Customer Care Specialists to work in the office in Croatia.
Position: Customer Care Specialist with German Location: Zagreb/ Remote, Croatia Employment type: Full-time DUTIES AND RESPONSIBILITIES: Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels Navigate internal and external documentation and resources to provide world-class service Identify and escalate priority or unresolved issues to appropriate internal teams Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere.
REQUIREMENTS: Native or fluent in German (C1 level), with strong proficiency in both written and spoken communication Proficient in using standard PC applications Strong flexibility, professionalism, resilience, self-sufficiency, and reliability Excellent communication and teamwork abilities Understanding of credit card-related concepts OFFER: Excellent remuneration package based on experience, skills and performance Indefinite contract Private health and life insurance Working schedule: Mon-Friday: 8AM-8PM A dynamic and creative team with a positive and friendly atmosphere Good work environment - the employer can show off great reviews from their employees Guidance and tools to reach your full potential.