Customer Care Specialist (French Market) - Thefork, A Tripadvisor Company

Welcome to TheFork! We're on a mission to bring people together, feed the human spirit and champion restaurant culture because we strongly believe the best things in life happen around the table, and we want you to experience those unforgettable moments.
Founded in 2007 and present in 12 countries, we are the leading restaurant booking platform across Europe and offer the broadest community of diners access to thousands of incredible restaurants.
What you will do: Answer incoming requests via phone, email and chatAssist our customers on questions about our electronic reservation book, our website or appPut yourself in the customer's shoes and provide the most suitable answer or solution according to their specific needsWho you are: Based in BarcelonaNative level of French and fluent in English. Speaking more languages are always welcome!An open-minded person with a high level of communication skillsCare about customer needs and always try to make their experience unique and satisfactoryKnowledge in CRM toolsExperienced in a customer support environmentWhat we offer: An awesome team (not everybody likes our jokes, but we try our best)A Permanent contract (that can be useful in life)Flexible working environment (2 days home office per week)Competitive fixed salary, bonus and equity (yes, equity!)Lunch vouchers available for each working day (because yes, we like to try our best restaurants)International teams - More than 30 nationalities and 16 offices worldwideHighly inclusive working environmentLifestyle benefits that can be used to reimburse physical, leisure activities, family support, travel etcContinuous learning and development programs (with full access to LinkedIn Learning!)Free access to the Calm appA program dedicated to help you have the best work/life balanceHealth insurance fully covered by the companyLife Insurance and Disability at no cost to the employeeAmazing offices with dining, coffee point on each floor, and leisure areaTeam building events (we love karaoke. A lot. A lot.)We believe that we are better together, and at TheFork we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At TheFork, we want you to bring us your unique perspective and experiences, so we can collectively keep disrupting the restaurant industry and go from good to great.

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