Customer Care Specialist - French MarketLocation: Barcelona
At Amenitiz, we're on a mission to simplify hospitality management, empowering over 12,000 hoteliers worldwide.
We're more than just another SaaS scale-up—we're revolutionizing one of the world's oldest industries.
About the role Our Customer Care team plays a crucial part in providing stellar support to our customers whenever they need us.
Your mission Be part of an amazing team, working closely with your team leader, and delivering the best service possible to hoteliers and property owners.Have a direct impact on our customer satisfaction, product adoption, and customer lifetime value.Ensure clients know how to use Amenitiz and help them become product experts themselves.Build robust relationships with our customers to limit the churn rate.Handle and follow up troubleshooting issues efficiently.Provide our customers with any extra advice requested, always looking to go the extra mile!About you Outstanding communication skills, both spoken and written, in French and English.
Proficiency in Spanish, Portuguese, or Italian is a plus!Previous experience in a customer-facing role, handling direct communications via chat, phone, and email.Strong customer orientation and the ability to adapt to each client to provide a personalized experience.Empathy and ability to actively handle customer requests.Excellent organization and coordination skills, natural problem solver.If you're a strategic thinker with a passion for driving growth and innovation, we want to hear from you!
Apply now to join our team and be a part of our exciting journey at Amenitiz!
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