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Customer Care Specialist, German SpeakerWhat You'll Do:As you are the first point of contact for Criteo, your goal is to provide excellent customer support to all incoming client requests using email or live chat.You work in a multinational Customer Care Team responsible for all Dach clients where collaboration, communication, and teamwork are key to solving our clients' requests.You provide support to clients for requests related to campaign setup, budgets, creatives, technical issues, billing, and payments. You escalate performance-related questions internally to the Account Strategy team.You have an interest in learning and solving technical issues to help clients run their desired advertising campaigns.You have good organizational skills to know where the right information is or how to find it. You enable Criteo clients to navigate through and use our Advertising Platform by sharing the right instructions.You provide excellent operational service to our clients by applying SLAs and demonstrating prioritization skills.You understand the importance of tracking customer support efficiency metrics (reply time, resolution time, CSAT) and ensure you follow this in your day-to-day activities.Who You Are:Fluency in German and English is a must!Client centricity - ability to understand customers' needs and provide the best solution.Strong attention to detail.Ability to multi-task, prioritize, and manage time effectively.Capacity to explain things simply and demonstrate value to clients.At ease working on different platforms and tools (Excel/Salesforce/internal platforms).You have analytical skills to understand campaign KPIs.Ability to work and deliver strong results in a dynamic environment.Strong technological knowledge, with a passion for technical reading and writing.We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we'd love to see your application!
At Criteo, our culture is as unique as it is diverse. From our offices around the world or from home, our incredible team collaborates to develop an open and inclusive environment. We aim to ensure that all of our workers are treated equally, and we do not tolerate discrimination based on race, gender identity, gender, sexual orientation, color, national origin, religion, age, disability, political opinion, pregnancy, migrant status, ethnicity, marital or family status, or other protected characteristics at all stages of the employment lifecycle.
At Criteo, we take pride in being a caring culture and are committed to providing our employees with valuable benefits that support their physical, emotional, and financial wellbeing, their interests, and important life events. We aim to create a place where people can grow and learn from each other while having a meaningful impact. We want to set you up for success in your job, and an important part of that includes comprehensive perks & benefits.
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