Barcelona
Clienteling & Customer Care
Mid
Customer Care Specialist – Arabic (f/m/d) (Barcelona) To support our Customer Care team we are searching for a Customer Care Specialist – Arabic (f/m/d) (Barcelona) to be based in our Barcelona office.
WHAT YOU WILL DO Build lasting customer relationships and foster brand loyalty through warm welcomes and personalized service Respond efficiently, accurately, and promptly to customer requests (phone calls and e-mails) Consistently meet the highest service and KPI standards of the department Establish and maintain relationships to build a portfolio of relevant customers Collaborate closely with Payments, Customs, Warehouse and Shipping WHO YOU ARE Previous experience in customer service within (luxury) retail or relevant customer-facing roles. Excellent communication, interpersonal skills as well as strong critical thinking and problem-solving skills Familiarity with customer communication and e-commerce-related technology. Good computer skills, especially MS Office. Conscientiousness when handling customer data. Flexibility, resilience, and the ability to work as part of a team. Native-level proficiency in Arabic (written and spoken) and excellent English skills; additional languages are a plus. WHAT WE OFFER Up to 32 days of holiday, depending on the length of service, starting with 28 days (excluding public holidays and weekends) Mobile office with up to 40% of total contracted hours, performance-based after 4 or 6 months 10 days/year of mobile office abroad in EU-countries (job and position permitting) Comprehensive 4-week initial training and buddy program, including in-depth training for the first 2-3 weeks, followed by ongoing sessions in the subsequent weeks and months Training opportunities for development Language & e-learning courses Staff discount of up to 30% Flexible remuneration benefits (ticket restaurant, ticket transport and ticket child care (guardería)) Discounted membership for selected sports platforms & gyms Private health insurance Access to LinkedIn Learning Individual support on mental health & well-being Social Day Employee Share Purchase Plan WHO WE ARE Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.
Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,900 employees from over 100 countries work passionately to provide the best shopping experience.
Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.
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