.About usAvantio, with more than 20 years of experience, is one of the world leaders in technology solutions for holiday rentals.
It is an innovative and rapidly growing sector that is displacing hotels as the preferred form of accommodation.
Based in Valencia and Miami (USA), in Avantio you will discover a highly qualified team, made up of top-level professionals, in an international environment.Description :Manage requests and resolve them as soon as possible or pass the report on to the technical team for resolution.Follow up on incidents and ensure customer satisfaction.Once your knowledge of the product is more advanced: upgrade plans, post sales, module activation.Support the team in other markets as needed.Translation of online support for new launches (on demand).Support at customer events in the market.Support in market development and system adaptation.What are we looking for?Spanish NativeHigh level of EnglishProactive and positive attitudeService orientedYou are a technology geek.
If you know our products, it is a plus.You are passionate about customer careUseful :Knowledge of other additional languages: English, Italian, French...A restless, creative person with the ability to generate ideas.You like to work in a team.
If anything is characteristic of the Customer Care team, it is how much they help each other.You are curious and eager to find out what the problem is and look for solutions.You are eager to train in a sector that is constantly growing.What do we offer?Stable full-time contract.Salary: 18 - 20k.Training provided by the company.Flexible working hours.Hybrid working system: two days a week in the office and three days of telework.Possibility to build a long-term career with activities, tasks, and responsibilities that will allow you to grow professionally and personally.Flexible remuneration plan.Work-life balance: childcare allowance, afternoon off for children's birthdays, and support during their first days at school.Carsharing: the possibility of giving your colleagues a lift in your car or you can travel to work with colleagues free of charge.A dynamic and multicultural environment, with more than 24 nationalities.The opportunity to work in a young and international team with 120 employees, showcasing cultural diversity.Attractive facilities and atmosphere: lounge areas with sofas, fully equipped cafeteria, and a roof terrace with interesting views.Employment advice: a small guide to help you with all your documentation (NIE, social security number, or how to register in a place).At Avantio, we look for people who identify with our values: we care, we constantly help each other, we communicate a lot (both internally and with our clients and partners), and we learn from each other.
We want you to make this project yours too!
We provide the necessary tools and opportunities to grow professionally