.Pampanga, PHJOB TYPEFull-TimePosition OverviewJob Title: Customer Care Representative (Retail Sales and Retention)Job Type: Full Time; Graveyard ShiftLocation: San Fernando, Pampanga, PhilippinesMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are seeking a highly motivated and experienced Sales and Retention Specialist to join our team. The ideal candidate will have experience in retail sales, as well as inbound sales and retention skills. This individual will be responsible for promoting products and services to new and existing customers, as well as retaining current customers through excellent customer service.To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.POSITION RESPONSIBILITIESKey Responsibilities Interact with customers via phone to address inquiries, provide assistance, and resolve concerns promptly and professionally.Build and maintain positive customer relationships by actively listening and empathizing with their needs.Proactively promote and sell products and services to customers, meeting and exceeding sales targets.Educate customers on product features, benefits, and promotions to drive sales.Implement effective retention strategies to ensure customer loyalty and reduce churn.Identify opportunities to upsell and cross-sell products or services to existing customers.Investigate and resolve customer complaints or concerns promptly, ensuring a high level of customer satisfaction.Escalate complex issues to the appropriate departments when necessary.Stay up to date with product knowledge and industry trends to provide accurate and valuable information to customers.Maintain accurate and detailed records of customer interactions, sales, and retention efforts.Collaborate with cross-functional teams, including Sales, Marketing, and Technical Support, to achieve customer-related goals.Candidate Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? Must be 18 years of age or older.High school diploma or equivalent.2+ years of experience in retail sales and inbound sales.Strong retention skills.Proven ability to meet or exceed sales targets.Customer-focused mindset with a genuine desire to help and assist customers.Proficiency in using customer relationship management (CRM) software is an advantage.Excellent communication and interpersonal skills.Ability to work in a fast-paced environment and adapt to changing priorities.Strong problem-solving and multitasking abilities.CONDITIONS OF EMPLOYMENT Must be authorized to work in the country where the job is based
