Location: From our offices in Madrid, on a hybrid working schedule (3 days/week in the office + 2 days/week working from home).
About the Role: Reporting to the Customer Service Supervisor, the Customer Service Representative will support our customers by managing their inquiries, orders, emails, and phone calls. This role is crucial in delivering exceptional customer service for Boston Scientific products and services in line with our internal processes and standards.
In this role, you will be responsible to: Handle incoming calls and provide professional, friendly support to clients.Respond promptly to customer inquiries, including order details, delivery status, and return requests.Manage and oversee the Esker platform and EDI portals.Process specialized orders not handled by the standard order processing team.Support the central order processing team with any questions or issues.Resolve customer disputes efficiently and fairly.Contribute to ongoing improvements in customer service operations by following established procedures.Ensure a high level of customer satisfaction by delivering prompt, professional, and responsive support.Foster positive customer relationships by addressing concerns effectively.What we are looking for in you: At least 3 years of experience in a similar customer service role, ideally within the medtech industry.Excellent verbal and written communication skills.Strong phone handling skills and a customer-focused approach.Proficient with SAP, Esker, Salesforce/Service Cloud, and general computer applications.Experience with e-commerce systems, preferably in the medtech or healthcare industry.Comfortable communicating in Spanish and English, both spoken and written.Strong commitment to customer service and client satisfaction.Excellent interpersonal and communication skills, especially over the phone.A team player who enjoys collaborating with others.Quick learner and able to understand new procedures.Highly organized, reliable, and detail-oriented.Adaptable and open to change, with a proactive mindset.Able to take initiative and solve problems effectively.Versatile and able to work independently on various tasks and tools.What can we offer you: Defined-term contract (12 months).Attractive salary and benefit package.Hybrid working schedule.Working within an international, proactive, and innovative environment.Upskilling in a challenging but healthy competition atmosphere.Mentoring and a company that invests in the professional and personal development of its people.Company with a purposeful mission.We, Boston Scientific, are an equal employment opportunity employer.
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