As a Customer Care Rep., you will be responsible for assisting customers using various channels and responding to customers' questions while escalating and rerouting the necessary matters & issues to the departments in charge.
Duties and ResponsibilitiesProvide accurate product information.Respond to customers' queries in a timely and efficient manner.Maintain and update all job-related administrative forms.Achieve strong customer satisfaction with a focus on quality & results by giving guidance and meeting their individual needs.Assist customers using various channels and respond to customers' questions and concerns regarding the service/product.Deliver a positive attitude toward the brand.Provide optimal advice regarding various client queries.Escalate and reroute the necessary matters & issues to the departments in charge.Targeted QualificationsPrevious 6 months of customer service experience will be a plus.A resourceful and stress-resilient personality that can adapt and remain calm in all situations.Computer literate with sound knowledge of Microsoft Office package.Ability to work independently, while being a team player at the same time.Excellent communication skills with the ability to emphasize and drive the problem to solve.Interpersonal SkillsCommunicative: Speak and/or write well and get your ideas across to others easily.Interpreter: Look at things and make sense of them, figure what is needed and how to fulfill it.Confident, Pleasant, Energetic, Helpful, Trustworthy.Efficient: Perform tasks in the fastest and simplest ways that they can be done.Organized & Punctual: Put things in order so that they run smoothly and are always on time.Flexible: Can carry different responsibilities, sometimes with very little advanced notice.Listen: Listen/pay attention to what others are saying, without daydreaming or judging them.Precise: Make sure that things are done accurately, correctly and exactly.Willingness to acquire new knowledge.Service Customers: Be friendly, patient, and polite with customers and try your best to service their needs/wants.Offer & BenefitsAttractive Annual Salary.Technical training.An interesting and dynamic work environment in a multinational company.How To ApplyIf you are interested in the job and you meet the above criteria you need to: Please take into consideration that due to the large volume of applicants, we will only contact the shortlisted ones.
"I hereby consent to the processing of my personal data for the purpose of current and future recruitment processes through 'Spot On Sp. z o.O.' and its clients and partners, pursuant to the Act of 29 August 1997 on the protection of personal data (Journal of Laws of 2002, No. 101, item 926, as amended)."
#J-18808-Ljbffr
