.You Lead The Way.
We've Got Your BackAt American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways.
Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible — and we're proud to back each other every step of the way.
When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
We back our colleagues with the support they need to thrive, professionally and personally.
That's why we have Amex Flex,our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture.
Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.Key Responsibilities: Also spotting fraud trends and potential fraud rings that could be targeting AMEX and our customers.
Every one of our Fraud Investigators represents the American Express Brand.
They take their work personally because they're more than a friendly voice on the phone, they're problem solvers and relationship builders.
And the people you'll work with, and the customers you'll care for, value your passion and unique personality as much as we do.
In the day to day running of ID fraud it is essential that we are there to service our customers when they need us.Deliver world-class customer service whilst identifying possible fraudulent activities and minimize the potential loss to American Express by gathering and analyzing pertinent data to determine the appropriate course of action.Investigate allegations of fraud, counselling fraud victims and/or possible fraud victims, performing identity restoration duties and victim case management.Offer custom solutions with a positive outcome for the customer and American Express.Keep pace with the everchanging world of fraud, identify new trends and develop continuous process improvements.Meet and exceed quality goals, compliance regulations and productivity targets.Additional Details: Location: Madrid office location.Workplace Flexibility: Full time.
Shift flexibility requirements.American Express offers a fantastic and diverse working environment.
High performance is rewarded with target driven incentives.Relocation Support: possibility of being eligible for a bonus and destination administrative support if you are relocating to Madrid.
At American Express' discretion this position may be work from home and adjusted back to 'in office' at any time.Preferred Skills: Highly proficient in German, with strong verbal and written communication skills.Fluent in English with strong conversational skills especially in a business context