ABOUT THE ROLE AND THE TEAM: As a Customer Care Executive, you'll be responsible for vendor 'incubation', managing new accounts in all categories, irrespective of value - during their first 3 months on the platform. Your key focus will be to accelerate vendor 'time to value' through: account set-up, expectation management, and 6 month 'operational health' performance. This is achieved in part by maintaining consistent levels of communication & support. You'll be working to tight turnaround times, using your communication skills, empathy, and problem-solving abilities to navigate requests from vendors across the country.
RESPONSIBILITIES:
You'll be on the phone, helping our new vendors get set up and ready to start generating couple enquiries.You'll be working with those clients across a 6 month period in training and supporting them ensuring success on the platform.Working alongside the rest of the commercial team, the new business sales team, and our account managers.You'll be results driven, and ready to take on challenging KPI's, whilst maintaining excellent customer service. Key focuses will include: platform adoption and utilisation, storefront optimisation.You'll need to manage your own time, whilst developing and maintaining daily call plans in order to get results.SUCCESSFUL CANDIDATES WILL HAVE:
A strong phone presence, with excellent communication skills (verbal and written).Native or Fluent in Portuguese and B2 English level.The confidence to make regular calls, and remain resilient.Be IT literate and keep our systems up to date with all relevant information.You'll be working as part of a small team, so be a good team player, and be someone others want to work with.Effective organisational skills.Commitment to professional development and a motivation to make things happen.It's important to keep in mind it's not just what you do, but how you do it - be someone others enjoy working with, take the initiative and be a positive influence on other team members.
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