.Join Qonto's exciting expansion into the Portuguese market as a Customer Success Representative. You'll play a crucial role in establishing our presence by delivering exceptional onboarding experiences and ongoing support to our new customers. Working closely with Francesca, our Team Leader, you'll help shape our customer success strategy in this new market, directly impacting Qonto's growth and reputation in Portugal. As a Customer Success Representative at Qonto, you will: Be a Qonto Ambassador! : Handle both onboarding and customer care for Portugal, ensuring a smooth start for new clients and ongoing supportAchieve and maintain a Customer Satisfaction (CSAT) score of 85% or higher: Ensure high levels of customer satisfaction by addressing client needs effectivelyRespond to customer inquiries: Balance speed and quality in handling customer inquiries, providing timely and accurate assistanceCollaborate with the Risk and Compliance team: Improve onboarding procedures and FAQs for Portugal, ensuring compliance and clarity What you can expect: Market/Team Context: Be part of Qonto's exciting expansion into new European markets, working in a fast-paced, growth-oriented environmentMethodologies: We value continuous improvement, data-driven decision-making, and customer-centric approachesTools: You'll become proficient in using Zendesk, Notion, Mayday, Forest, and other tools to manage customer interactions efficientlyGrowth Opportunity: As an early member of the CS Portugal team, you'll have the chance to impact our success and grow with the company significantly About You Experience: You have a background in customer success, preferably with experience in improving standards and proceduresLanguages: You're a native or C2-level speaker of Portuguese with an excellent understanding of the local business culture, and you also have a very good level of English.Skills: You excel in multitasking, attention to detail, and have strong written and verbal communication abilitiesTech-savvy: You're comfortable learning and working with multiple software tools simultaneouslyAttitude: You're proactive, curious, and eager to contribute to the growth of a new market Perks A tailor-made and dynamic career track. An inclusive work environment. And so much more to help you succeed. Offices in Paris, Berlin, Milan, Barcelona, and Belgrade; Tailor-made remote work policy depending on the job you apply for and where you live; Competitive salary package; A meal voucher;Public transportation reimbursement (part or global); A great health insurance(depending on the country); Employee well-being initiatives: access to Moka Care to take care of your mental health and great offers for sports and wellness activities; A progressive disabilityand parenthood policy (1 in 6 of Qonto employees is a parent!) and childcare benefits with selected partners; Monthly team events