We want to make day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. By harnessing technology and design. And by offering fair and transparent pricing.
At Qonto, we're passionate about creating the best product - with both impact and a great user experience. So if you're looking for an ambitious team that's revolutionizing a rather old-fashioned industry, get in touch. You can find out more about the Qonto Way here.
Alexandre and Steve launched Qonto in July 2017. Since then, the team has made great strides:
Becoming market leader for online SME banking in Europe with 500,000 SME clientsOpening offices in Paris, Berlin, Milan, and Barcelona1,600+ happy Qontoers building a finance solution businesses love to use.Job DescriptionOur mission? Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market.
Our journey: Founded by Alexandre and Steve in July 2017, Qonto has rapidly gained trust, serving over 500,000 customers. Thanks to our wonderful team of 1,600+ Qontoers, we also made it to the LinkedIn Top Companies French ranking!
Our values: Customer focus | Prioritize customers in everything you do
Ownership | Own your part, get things done
Teamwork | Make (team)work easy
Mastery | Continuously raise the bar
Integrity | Always do what's right, and respect people
Join Qonto's exciting expansion into the Belgian market as a Customer Success Representative. You'll play a crucial role in establishing our presence by delivering exceptional onboarding experiences and ongoing support to our new customers. Working closely with Francesca, our Team Leader, you'll help shape our customer success strategy in this new market, directly impacting Qonto's growth and reputation in Belgium.
Be a Qonto Ambassador!: Handle both onboarding and customer care for Belgium, ensuring a smooth start for new clients and ongoing support.
Achieve and maintain a Customer Satisfaction (CSAT) score of 85% or higher: Ensure high levels of customer satisfaction by addressing client needs effectively.
Respond to customer inquiries: Balance speed and quality in handling customer inquiries, providing timely and accurate assistance.
Collaborate with the Risk and Compliance team: Improve onboarding procedures and FAQs for Belgium, ensuring compliance and clarity.
What you can expect: Market/Team Context: Be part of Qonto's exciting expansion into new European markets, working in a fast-paced, growth-oriented environment.
Methodologies: We value continuous improvement, data-driven decision-making, and customer-centric approaches.
Tools: You'll become proficient in using Zendesk, Notion, Mayday, Forest, and other tools to manage customer interactions efficiently.
Growth Opportunity: As an early member of the CS Belgium team, you'll have the chance to impact our success and grow with the company significantly.
About You Experience: You have a background in customer success, preferably with experience in improving standards and procedures.
Languages: You're a native or C2-level speaker of French with an excellent understanding of Belgium's local business culture, and you also have a very good level of English - Big plus: You also speak Flemish.
Skills: You excel in multitasking, attention to detail, and have strong written and verbal communication abilities.
Tech-savvy: You're comfortable learning and working with multiple software tools simultaneously.
Attitude: You're proactive, curious, and eager to contribute to the growth of a new market.
At Qonto we understand that true diversity isn't just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick! Who knows? You may have the missing piece of the puzzle we've been searching for all along.
A tailor-made and dynamic career track. An inclusive work environment. And so much more to help you succeed.
- Offices in Paris, Berlin, Milan, Barcelona, and Belgrade;
- Tailor-made remote work policy depending on the job you apply for and where you live;
- Competitive salary package;
- Public transportation reimbursement (part or global);
- A great health insurance (depending on the country);
- Employee well-being initiatives: access to Moka Care to take care of your mental health and great offers for sports and wellness activities;
- A progressive disability and parenthood policy (1 in 6 of Qonto employees is a parent!) and childcare benefits with selected partners;
- Monthly team events.
- Interviews with your Talent Acquisition Manager and future managers
- A remote exercise to demonstrate your skills and give you a taste of what working at Qonto could be like.
We will send you an interview guide so you can best prepare yourself.
On average, our process lasts 20 working days and offers usually follow within 48 hours.
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