.We want to make day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. By harnessing technology and design. And by offering fair and transparent pricing.At Qonto, we're passionate about creating the best product - with both impact and a great user experience. So if you're looking for an ambitious team that's revolutionizing a rather old-fashioned industry, get in touch. You can find out more about the Qonto Way here.Alexandre and Steve launched Qonto in July 2017. Since then, the team has made great strides:Becoming market leader for online SME banking in Europe with 500,000 SME clientsOpening offices in Paris, Berlin, Milan, and Barcelona1,600+ happy Qontoers building a finance solution businesses love to use.Job DescriptionOur mission? Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market.Our journey: Founded by Alexandre and Steve in July 2017, Qonto has rapidly gained trust, serving over 500,000 customers. Thanks to our wonderful team of 1,600+ Qontoers, we also made it to the LinkedIn Top Companies French ranking!Our values:Customer focus | Prioritize customers in everything you doOwnership | Own your part, get things doneTeamwork | Make (team)work easyMastery | Continuously raise the barIntegrity | Always do what's right, and respect peopleJoin Qonto's exciting expansion into the Belgian market as a Customer Success Representative.You'll play a crucial role in establishing our presence by delivering exceptional onboarding experiences and ongoing support to our new customers. Working closely with Francesca, our Team Leader, you'll help shape our customer success strategy in this new market, directly impacting Qonto's growth and reputation in Belgium.Be a Qonto Ambassador!: Handle both onboarding and customer care for Belgium, ensuring a smooth start for new clients and ongoing support.Achieve and maintain a Customer Satisfaction (CSAT) score of 85% or higher: Ensure high levels of customer satisfaction by addressing client needs effectively.Respond to customer inquiries: Balance speed and quality in handling customer inquiries, providing timely and accurate assistance.Collaborate with the Risk and Compliance team: Improve onboarding procedures and FAQs for Belgium, ensuring compliance and clarity.What you can expect:Market/Team Context: Be part of Qonto's exciting expansion into new European markets, working in a fast-paced, growth-oriented environment.Methodologies: We value continuous improvement, data-driven decision-making, and customer-centric approaches
