Customer Care Field Manager, Area Este (f/m/d) - BarcelonaAt first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you'll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.The Customer Care Field Manager (f/m/d) will oversee and inspire a workforce with direct service teams in Spain. The individual will be responsible for leading a team of Customer Service Engineers. The Regional Service Manager will supervise service, repair and/or installation of products or solutions at customer sites, including electrical and mechanical testing, in accordance with maintenance contracts. This role involves diagnosing system failures and determining the most cost-effective solutions. S/he will escalate complex issues to a higher level of technical support or quality reporting system. The individual may also develop new customer service/product agreements and respond to customer support calls within an assigned territory. S/he will drive results through exceptional leadership skills, consistently championing and supporting a culture of continuous improvement, with an eye on reaching optimum performance on an individual and team basis. The successful person in this position will also enjoy substantial opportunities for career development and growth within the parent company.This position is part of the Customer Care Service Organization and will be a field-based role. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.In this role, you will have the opportunity to be responsible for:Providing support to customers according to contract specifications and priorities.Driving the team with business priorities in mind.Maintaining, optimizing, and improving service KPIs in the central service region.Implementing device installations and collaborating on complex large-scale automation projects.Building and developing a high-performance team with a focus on effective change management and recruiting top talent.Embracing Danaher core values and leading the team towards achieving company growth objectives through a metrics-driven, continuous improvement culture.Advocating for customer interests, building brand awareness, and representing the organization in various official occasions and customer engagements.The essential requirements of the job include:Degree in Biomedical Engineering or equivalent.Experience in employee management and strong leadership skills.Good technical knowledge.High level of customer orientation and strong service mentality, as well as persuasiveness and motivation.Substantial experience within a complex organization in a high technology and medical product/service sector.Language skills: Spanish and English.Ability to work flexible hours as business needs dictate, and available to travel 25% of the time.At Beckman Coulter Diagnostics, we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team.
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