Customer Care - Brands Customer Care · Vilanova I La Geltrú · Hybrid Remote

Everything you are looking for and more You will be the interlocutor with users of APMs (end-users and drivers), agencies in Spain, transports and APM maintenance team. Ensure the smooth running of deliveries. What responsibilities and objectives will you have? Telephone attention to APM users (clients and driver). Coordination with the maintenance and transport team to resolve incidents. Ensuring the correct development of APMs processes. Management of Opening new APMs in our system. Management technical incidents detected in our system with the IT team Proactive monitoring of locker network parcels Management and maintenance of APMs. Well, what will the requirements be? At least 2 years of experience in a similar position of customer service. Higher level vocational training or Degree (Business Administration and Management or similar preferred). Complaints and conflict management. Customer focused. Communication skills. Capacity for analysis and synthesis. Teamwork. Ability to prioritise. Organisation. Resolute person. Knowledge of Excel English What do we offer? Excellent working enviromentProfessional growth within the companyOnline platform for lifelong learningCompetitive salaryFlexible remuneration services can be contracted Inclusive CultureInPost has an Equal Opportunities Plan that promotes equality at all levels. We aim for equality in the company's workplaces, as it is focused on promotion, within and outside the company, as well as gender equality, diversity, equity and inclusion of people regardless of their abilities and conditions. #J-18808-Ljbffr