Your responsibilities and impact as a Customer Service Agent in Lisbon will be:Being a mentor to consumers in different fields (there are several projects).Providing the best possible answers and solutions to questions and concerns from customers over the phone, via e-mail, or social media.Delivering calm and resourceful troubleshooting for customer queries regarding their shopping experience.Being in contact with other departments and redirecting related cases and issues to those departments.Skills, qualifications and interests you need to succeed in this role:Speak a native level of German and at least a B1 level in English.Be enthusiastic about fashion, trends, and giving styling advice to others.Understand the value and impact that a good customer experience can create.Be an attentive listener, comfortable and skillful at communicating with people.Enjoy being energetic, innovative, and working proactively at a fast pace.Get excited about intercultural communication and the expatriate lifestyle.Be already living in or willing to relocate to Lisbon for an international career and life experience.What's in it for you?Type of Contract: A fixed-term contract that is renewable every year.Working Hours: Full-time or part-time options on rotating shifts (depending on the project).Training: Kick-start your career with the intensive training that the company offers to new employees.Salary Conditions(*): You have 2 options:Including free accommodation (shared flat, all bills included): 950-1030€ gross/month.Excluding accommodation: 1300-1400€ gross/month.
(*) Compensation during the training period if successful (10 days): 50% of your hourly wages (lower taxes).Relocation Package for International Candidates:Reimbursement of your initial flight expenses after 9 months.Airport pick-up.Yearly two-way flight ticket back to your home country (within the EU).Help with paperwork, opening a bank account, etc.
upon your arrival.Extra Perks:Private health insurance after 6 months of contract which is extra to the standard insurance.Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company.Portuguese public holidays and 22 days of paid holidays.Your Future Company:Located in Lisbon, you will find a company that takes care of your career development, language skills, accommodation, and social integration.
Your prospective new employer is a multinational organization recognized as one of the best sales and customer service solutions provider companies in the world.
You will be an added value to their international team, including talents from more than eighty nationalities.
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