Your responsibilities and impact as a Customer Service Agent in Lisbon will be: Being a mentor to consumers in different fields (there are several projects)
Providing the best possible answers and solutions to questions and concerns from customers in the way you are the most confident with: over the phone, via e-mail or social media;
Delivering calm and resourceful troubleshooting for customer queries regarding their shopping experience;
Being in contact with other departments and redirecting related cases and issues to related departments.
Skills, qualifications and interests you need to succeed in this role: Speak a native level of German and at least a B1 level in English
Are enthusiastic about fashion, trends and giving styling advice to others
Know the value and impact that a good customer experience can create
Are an attentive listener, comfortable and skillful at communicating with people
Enjoy being energetic, innovative and working proactively at a fast pace
Get excited about intercultural communication and the expatriate lifestyle
Are already living in or willing to relocate to Lisbon for an international career and life experience.
What's in it for you? Type of Contract: A fixed-term contract that is renewable every year.
Working Hours: Full time or part-time options on rotating shifts (depending on the project).
Training: Have a kick-start your career with the intensive training that the company offers to their new employees.
Salary Conditions(*): You have 2 options:
Including free accommodation (shared flat, all bills included): 950-1030€ gross/month
Excluding accommodation: 1300-1400€ gross/month
(*) Compensation during training period if successful (10 days): 50% of your hourly wages (lower taxes).
Relocation Package for International Candidates:
Reimbursement of your initial flight expenses after 9 months
Airport pick-up
Yearly two-way flight ticket back to your home country (within the EU)
Help in paperwork, opening bank account, etc. upon your arrival.
Extra Perks:
Private health insurance after 6 months of contract which is extra to the standard insurance
Free Portuguese lessons, cooking classes, sports activities and social events organized by the company
Portuguese public holidays and 22 days of paid holidays.
Your Future Company: Located in Lisbon, you will find a company that takes care of you from your career development, language skills, accommodation and your social integration. Your prospective new employer is a multinational organization that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. You will be an added value to their international team including talents from more than eighty nationalities all over the world.
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