Customer Care Associate - German SpeakerFull-timeWork smart, have fun and make an impact!
Our purpose is to guide all companies toward a sustainable world. EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.
Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.
This position interacts with all EcoVadis customers (Buyers & Suppliers) to provide exemplary service that respects the unique relationship each customer has with us and serves as an EcoVadis ambassador to the world. In this job you will:
Provide support for customers primarily via email, chat, and phone to ease their experience on the platform, answer questions, and provide consultative assistance.Take appropriate steps to listen, understand, and engage with the customer to find solutions & communicate options.Develop a comprehensive understanding of the EcoVadis platform, processes, & practices ensuring quality assistance with incoming customer queries.Understand and communicate industry best practices and the evolution of EcoVadis product and platform functionality, methodology, and administrative services integral to the customer's success.Capture and record internal and customer-sourced insights to bridge gaps that may exist between customer expectations & participation.Additional responsibilities related to the function may be required.Minimum Requirements: Bachelor or Diploma in Communication, International Business Management or any related field - opened to junior profiles with an internship experience.Fluent in English and German.Candidates not having the above but HSC holder with more than 2 years of working experience in the related field will also be considered.International exposure in a support role (even if only dealing with international clients over the phone).Good oral and written communication skills.Required Skills: Excellent customer service skills and quality-oriented attitude.Knowledge of Salesforce software would be an advantage.Ability to work in an international team and be a team player.Excellent interpersonal, persuasive communication and sales skills.Location: Barcelona Hybrid
Start date: ASAP
Contract of Employment: International and very friendly work environment.Hybrid for colleagues who live near our offices (4 days per month) otherwise remote in the country you were hired in.Home office allowance program.90 days Working from anywhere policy.Meals and Transportation Vouchers (Cobee card).Health, Wellness, and Dental Benefits.Unlimited and completely confidential sessions with psychologists and online well-being programs.Employee referral bonus policy.Paid moving day (1/year).Access to online learning library.Virtual and in-person team building events.Co-working space with various services + opportunity to work in different locations (Europe and International).Please, share with us your English CV and we can guarantee a response to every application. A new job with purpose awaits you! Don't fit all the criteria but still think you'd be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We're interested in hiring capable people, regardless of professional and educational background.
Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions and neurodiverse candidates. If you need any adjustments, please let the hiring team know.
Our team's strength comes from everyone's uniqueness and is founded upon mutual respect. EcoVadis commits to equity, inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique. In your application, we encourage you to remove personal information such as: photographs, marital status, number of children, religion, gender, residential postal code, university graduation date, past medical or parental leave(s) taken, nationality (instead, please state if you are legally eligible to work in the job region/country), university name (instead, please state any degrees obtained and the study major).
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