Customer Care - Apm Support

Everything you are looking for and more You will be the interlocutor with agencies in Spain, transports and PUDOs.
Ensure the smooth running of deliveries, at each stage of the package's life.
What responsibilities and objectives will you have?
Telephone attention to APM users (clients and driver) and PUDOs.
Management of complaints received by mail (PUDOs).
Ensuring the correct development of the PUDO processes.
Management of PUDO closures.
Management and request for collection of unpaid PUDOs.
Collect and analyse complaints received.
Providing information on recurrent incidents to other departments/agencies.
Management and maintenance of APMs.
Well, what will the requirements be?
At least 3 years of experience in a similar position.
Degree (valuable but not necessary).
Proactivity.
Conflict management.
Customer focused.
Communication skills.
Team player.
Ability to prioritise.
Organisation.
Resolute person.
Rigour, dynamism, and autonomy.
Experience in customer service.
Knowledge of Excel.
Knowledge of English.
What do we offer?
Excellent working enviroment Professional growth within the company Online platform for lifelong learning Competitive salary Flexible remuneration services can be contracted Inclusive Culture InPost has an Equal Opportunities Plan that promotes equality at all levels.
We aim for equality in the company's workplaces, as it is focused on promotion, within and outside the company, as well as gender equality, diversity, equity and inclusion of people regardless of their abilities and conditions.