We are TravelPerk: a fast-growing, well-funded startup that has raised nearly $294m since our creation in early 2015.
Backed by world-class investors from some of tech's most disruptive companies, including Slack, Trello, Twitter, Farfetch, Deliveroo and Delivery Hero, our team is made up of A-players from across the travel industry.
Over the past few years, we've been named the fastest-growing SaaS startup in the world by SaaS1000 and featured as one of the hottest startups to watch by both Forbes and Wired.
We're revolutionizing the B2B corporate travel market—worth over $1.3 trillion—by simplifying the process for everyone involved.
We're continuously growing and adapting to the situation.
Because we're innovators, we have been focused on turning lemons into lemonade.
During the last year, we have welcomed and acquired the likes of Click Travel, NexTravel and Albatross to the team.
From TravelCare, to FlexiPerk and of course GreenPerk we are shaping the future of the industry.
Our team continues to emerge stronger as we adjust to the new normal—and that's where you come in!
We are looking for a motivated Customer Care Agent passionate about people and about making an impact.
Our Customer Care team is one of the foundations of our company's success and growth.
We hire empathetic people who understand what we are trying to achieve: Make business travellers happy!
Are you a problem solver and an empathetic professional driven by customer experience?
Are you tired of companies that take their customers for granted?
Ready to go the extra mile to help us grow by changing the way organizations book and manage their business travel?
If your answer to all these questions is YES - Read on!
As a Customer Care Agent, you will work with B2B customers and be part of a strategic team at TravelPerk.
You will have a direct impact on our growth and customer retention.
You will act proactively and address our clients' needs at any stage of their travels, ensuring high customer satisfaction and maintaining relationships at a 7 Star satisfaction standard.
Please note: working hours for this role will be mostly during weekdays and afternoons.
However, you will be occasionally asked to work on night shifts and weekends based on the business needs - in a planned and structured schedule of course and you will be compensated for this!
What you will do Support our B2B customers in their Business TravelsLiaise with suppliers and partners to resolve booking issuesKeep high satisfaction standards and exceed customer expectations when managing bookings, queries and requestsAddressing, preempting and solving problems - You are an owner and anticipate issues before they come your way!Help define and establish best practices together with the rest of the team in sales, operations and customer careStay up-to-date with new features and product launches in TravelPerk What you'll need to have Excellent English, spoken and writtenProven Customer Experience, ideally in call center environments or in the hospitality industry.Proven experience going above and beyond to provide amazing service that helps customersFlexibility in your shifts - we will compensate you well but this is not a 9-5 role! What we always look for Independent and autonomous - You don't need hand-holding to get things doneGood prioritization and focus skillsEmpathy - understand what our customers needSmart, fast learner and tech savvyFlexible and able to adapt to constant changes with a positive mindsetYou are open to get and give constructive feedbackYou want to learn - we have a 7 Star management team to mentor you!Honest, open and trustworthy: your peers and managers can trust you.
You are a team player, don't play political games, and care more about the team's success than about your own career gainsFocused and determined: You don't let yourself be distracted.
You can focus on accomplishing big wins and don't get lost in less important ideas that are floating aroundYou LOVE Travel! What do we offer? Competitive compensation and additional compensation for Night Shifts and WeekendsFull training, on-going coaching and true development opportunityEquity in the companyGenerous vacation days so you can rest and rechargeHealth perks such as private healthcare or gym allowance depending on your location"Flexible compensation plan" to help you diversify and increase the net salaryFlexibility to work from home sometimesUnforgettable TravelPerk events including travel to one of our hubsUdemy for business account to continue your developmentMental health support tool for your wellbeing Flexible Work Policy
You will need to be based in Barcelona.
We will require you to travel to the office twice per week depending on your position.
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