Customer Care Agent

TravelgateX is growing! We are looking for Customer Care Agents. This is a key role focused on improving the level of satisfaction of our dear clients, solving their technical issues in a efficient way. The sucessful candidate will join TravelgateX (www.travelgate.com). We are a cutting-edge technology company that connects the travel industry, based in Palma de Mallorca. CUSTOMER CARE AGENT DUTIES: Issue review and resolution Organize, assign tickets to the correspondent project Register all service conversations between customer and development teams. Monitoring and follow issues evolution and due dates Activate new connections for new or already existing customers First to be contacted by customers Appropriate issues scaling Maintain and update customer's tickets Accompany customers throughout the tickets resolution process Ensure all necessary information is registered until the issue is solved Develop and improve Help Desk procedures Onboarding/Connect customers following Customer Success requests SKILLS AND QUALIFICATIONS: At least 1 year of experience Kanban (pull) skills, able to self-assign tasks. Flexibility, able to adapt to each type of issue and each department Capacity to avoid development interruptions Seek solutions to generate an impact on customers Customer service and care-oriented Languages: English (mainly written) and Spanish WHAT WE OFFER: Young growing but highly skilled company Career opportunities and personal growth Great working environment: we organize monthly get togethers, cool summer & Xmas parties and more. Flexible working time: you´ll be able to start as early as 7am! And on Friday we finish at 14:00. Because we love long weekends :) Hybrid options (office in Palma-Parc Bit & work from home) Easy access to our offices with public bus Headquarters at ParcBIT, sunny Palma de Mallorca Innovating and changing environment
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