Customer Care Advisor For Home Electronics (French Speaker)

Are you passionate about providing exceptional customer service and looking to join a dynamic team in one of the most vibrant cities in the world?
We are seeking a dedicated Customer Support Specialist to join our client, a renowned home appliance company in beautiful Barcelona.
If you are enthusiastic, customer-focused, and ready to take on a new challenge, we would love to hear from you!
Your responsibilities and impact as a Customer Care Advisor will be: Answering incoming customer queries promptly Identifying issues and providing effective solutions to ensure customer satisfaction Recording customer data accurately in the CRM system Providing ad-hoc support as required Being a team player and collaborating for the success of the team and project What's in it for you?
Possibility to work either 39h/week or 30h/week Salary Package of 1642,55€/ month gross OR 1296,75€/ month gross Indefinite contract (probation period 2 months) Working hours from Mo-Fr 9 AM to 6 PM (39h) OR 11 AM to 5 PM (30h) Hybrid position (33% in the office) Working in an international Team on site in Poblenou, Barcelona Hybrid Training of 8 days (nearly fully paid) Skills, qualifications and interests you need to succeed in this role: A native-level proficiency in French and a C1 level of English A valid Spanish work permit (required) Start availability on 12/08 or 26/08 Living in Barcelona Excellent listening skills and proficient communication abilities A drive for excellence and professionalism Strong teamwork skills and dedication to collaborative success Excitement about intercultural communication and the expatriate lifestyle Your Future Company: Your future company is a global leader in the BPO industry.
With 170,000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world's leading and digital-first brands.
The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.
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