Customer Care Advisor For Home Electronics (French Speaker)

Are you passionate about providing exceptional customer service and looking to join a dynamic team in one of the most vibrant cities in the world? We are seeking a dedicated Customer Support Specialist to join our client, a renowned home appliance company in beautiful Barcelona. If you are enthusiastic, customer-focused, and ready to take on a new challenge, we would love to hear from you!
Your responsibilities and impact as a Customer Care Advisor will be:Answering incoming customer queries promptlyIdentifying issues and providing effective solutions to ensure customer satisfactionRecording customer data accurately in the CRM systemProviding ad-hoc support as requiredBeing a team player and collaborating for the success of the team and projectWhat's in it for you?Possibility to work either 39h/week or 30h/weekSalary Package of 1642,55€/ month gross OR 1296,75€/ month grossIndefinite contract (probation period 2 months)Working hours from Mo-Fr 9 AM to 6 PM (39h) OR 11 AM to 5 PM (30h)Hybrid position (33% in the office)Working in an international Team on site in Poblenou, BarcelonaHybrid Training of 8 days (nearly fully paid)Skills, qualifications and interests you need to succeed in this role:A native-level proficiency in French and a C1 level of EnglishA valid Spanish work permit (required)Start availability on 12/08 or 26/08Living in BarcelonaExcellent listening skills and proficient communication abilitiesA drive for excellence and professionalismStrong teamwork skills and dedication to collaborative successExcitement about intercultural communication and the expatriate lifestyleYour Future Company:Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be a member of a team behind the best experiences for +750 of the world's leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.

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