Customer & Business Support Administrator

.Job ID: 39850Location: CadizPosition Category: Administration/Business supportPosition Type: Fixed term positionLloyd's RegisterCustomer & Business Support AdministratorLocation: Cadiz, Spain (6 months fixed-term contract)Join our dynamic team as a Customer & Business Support Administrator!Are you passionate about providing excellent customer service and streamlining business operations? In this pivotal role, you'll be the backbone of our support team, ensuring smooth communication between clients and our company. With opportunities for growth and a collaborative environment, your skills in organization and problem-solving will thrive. Apply today and help us deliver exceptional service!What We're Looking ForA Customer and Business Support Administrator to support our field colleagues in maintaining accurate records.What We Offer YouThe opportunity to work for an organization that has a strong sense of purpose, is values-driven, and helps colleagues to develop professionally and personally through our range of people development programs.Fixed-term employment- Full-TimeA culture that develops its colleagues and promotes from within and many other additional benefits.The roleTo deal with Survey requests via Case Management in Salesforce Lighting platform and Outlook.To handle office mailboxes for In-Service requests and Service Suppliers.To attend customer inquiries and requests.To coordinate In-Service requests for Surveys with clients, Service delivery colleagues and local agents.To issue Request for Marine Service (RfS contracts) in accordance with the attending surveyors guidelines.To create Sales Quotes in ByD/SAP according to signed quotations.To prioritise, plan and complete client service delivery tasks in line with global and local business requirements. Liaising with clients, dealing with queries and proactively resolving service issues within agreed deadlines/targets is included.To identify and refer potential client complaints and opportunities for new business. Responsible for the accuracy and completeness of client data in Marine & Offshore business systems.To liaise with and provide support to other team members, departments and offices, as may be required.To develop a good understanding of Marine & Offshore products, services, systems and processes on an ongoing basis.To identify and suggest improvements to processes and procedures.To support other team members and new staff to transfer knowledge of Marine & Offshore products and processes