About AbbottAbbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.Working at AbbottAt Abbott, you can do work that matters and help people to live a healthier and full life, grow your career, and learn, be your true self. You will have access to:Career development with an international company where you can grow the career you dream of .A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.A challenging position in a fast-growing crisis independent industry .The OpportunityCustomer and Patient Care specialistWorking under general to direct supervision in accordance with Company policies, practices and procedures. Working in a team of Technical Support Specialists (TSSs) who provide remotely the clinical and technical guidance on the use and operation of Abbott CRM products to the medical community and various Abbott departments.Main ResponsibilitiesAll tasks below are office-based and all interactions are performed remotely through standard ways of communication (phone, email, etc).Provide technical support services in the field of Remote Patient Monitoring and CRM devicesProvide technical information to customers in response to inquiries/report from the fieldPerform product evaluations and testing based on reports from the fieldProvide back-up support to Field Clinical Engineering/Sales Representatives in the areas of sales support (remote care and device management), regional training seminars and troubleshootingProvide and conduct product training to in-house personnelAssist in the presentation of educational material for new product training and in-service seminars to physicians, nurses and sales representativesProvides technical response to corporate Abbott website inquiriesAs needed, provides technical and clinical assistance to Regulatory Affairs personnel (in-house) in response to regulatory agency requests on Abbott devicesCoordinates efforts with international division staff to resolve product/clinical issues involving international customers and the international sales issuesComplies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments. Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendorsPerforms other related duties and responsibilities, on occasion, as assigned.Minimum RequirimentsBachelor's degree in medical/electrical/mechanical technology is preferred or working experience in a similar positionTrack record as a technical specialist or customer service specialist in our industry or equivalentSuccessful engagement with customersExcellent verbal and written communication skills in Spanish, English, and Portuguese will be a plusGood experience in use of analytical tools and softwareAbility to work effectively within a team in a fast-paced changing environmentJob SummaryJob number: 31057359Date posted : 2023-06-02Profession: SalesEmployment type: Full time
