.Within HP, Industrial Print is a ~2B$ business with the ambition and the opportunity to grow and scale significantly thanks to our great HW, Supplies and Services portfolio (Indigo and PWP). To make this happen, best in class Sales Operations support is a must!Job SummaryWithin the Sales Operations organization, the Customer Advocate team is responsible for handling the end-to-end customer claims management process from data collection, case analysis, to settlement drafting and deployment following management & contractual guidelines. This implicates a cross-functional role to integrate and coordinate the inputs from different internal organizations and teams to reach internal alignment for the claim resolution path.ResponsibilitiesExecutes claims management process connected to the sales cycle: data collection, cases analysis, coordinate technical assessment, creation of settlement proposal, approval processing & closure with customer facing teams (service or sales) with focus on internal alignment, customer relations, contractual terms & HP compliance.Maintains regular governance calls with assigned regions with focus on efficient communication, building continuously team dynamics with the regional teams to ensure smooth information flow and internal cooperation.Logs claims cases in Jira tool with updated data & approval to reflect the correct data in different internal platforms & dashboards.Organizes calls with relevant stakeholders to analyze complex cases (root cause analysis, financial impact, commercial context, etc.) in order to facilitate decision-making process.Provides risk/liabilities assessment and long-term vs short-term impact on potential and open claim cases to different organizations.Keeps close connection to HP local legal counsels to ensure compliant and documented agreement as needed.Ensures proper deployment of signed agreements with various internal teams, with attention to record retention based on audit requirements.Education & ExperienceFour-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.Typically has 2-4 years of work experience, preferably in sales, operations management, project management, process improvement, or a related field or an advanced degree with little or no work experience.Knowledge & SkillsGood communication skills (written, verbal)Basic knowledge with Microsoft Office (Excel, Word, PowerPoint)Strong synthesis & analytical skillsStructured mindsetSolid business acumen and basic understanding of accounting conceptsAbility to work under pressure and defend a specific positionWhat we offer:Opportunity to work in an international organization with colleagues coming from all over the world.Diverse, continued internal growth and career opportunities, including HP's own learning platform and LinkedIn Learning