Job Title: Customer Advisor (Polish-Speaking) – Remote/Hybrid (Bulgaria)
Location: Remote (within Bulgaria) / Hybrid (Sofia, Bulgaria – relocation assistance available)
Industry: Sports Industry
Language Requirements: B2 Polish & B2 English (minimum)
About Us: We are a prominent company in the sports sector, committed to delivering innovative products and services to a global audience.
Our goal is to engage and inspire sports enthusiasts through exceptional customer experiences.
As we continue to grow, we are looking for a dedicated Polish-Speaking Customer Advisor to join our team.
This is a remote position for individuals located in Bulgaria, with an option to work in a hybrid model from Sofia if preferred.
Role Overview: As a Polish-Speaking Customer Advisor, your primary responsibility will be to provide outstanding support to our Polish-speaking customers.
You will assist with inquiries, guide customers through product details, manage orders, and resolve issues efficiently.
While prior experience in customer service is an advantage, we are equally excited to consider candidates who are eager to learn and passionate about sports.
Key Responsibilities: Customer Assistance: Deliver exceptional customer service to Polish-speaking clients through email, phone, and live chat, addressing inquiries, offering product details, and troubleshooting issues.Product and Service Guidance: Assist customers in understanding product features, help with the purchasing process, and manage post-purchase inquiries, including returns or exchanges.Resolving Issues: Proactively manage and resolve customer complaints or concerns, ensuring a positive outcome and customer satisfaction.Documentation and Follow-Up: Maintain accurate records of customer interactions, ensuring thorough documentation within our CRM system for future reference and follow-up.Team Collaboration: Work closely with internal teams (sales, logistics, technical support) to ensure customers receive timely and accurate solutions.Ongoing Learning: Continuously update product knowledge, industry trends, and internal processes to deliver top-notch customer support.Customer Insights: Collect feedback from customers to help identify service or product improvement opportunities, contributing to the overall success of the company.Required Qualifications: Language Skills: Proficiency in Polish (B2 or higher) and English (B2 or higher), with strong written and verbal communication abilities.Experience: Previous customer service experience is beneficial but not required.
We value candidates who demonstrate a passion for helping others and have a willingness to learn.Problem-Solving: The ability to address and resolve complex customer issues effectively and with empathy.Technical Proficiency: Basic skills in using customer service tools, CRM systems, and other software; full training will be provided.Sports Passion: A genuine interest in sports is highly valued, as it will enhance your ability to connect with and support our customers.Adaptability: Comfortable working in a dynamic environment and managing changing customer needs or priorities.Team Player: Ability to work independently while contributing to a collaborative team environment.What We Offer: Competitive Pay: A competitive salary based on your experience and qualifications, ensuring that your contributions are rewarded.Insurance Benefits: Comprehensive health and life insurance to provide peace of mind for you and your family.Work Equipment: All the necessary equipment (laptop, headset, etc.)
will be provided to ensure you can work effectively from home.Hybrid Work Opportunity: If you're interested in transitioning to a hybrid role, we offer relocation support to Sofia, where you can enjoy a flexible work arrangement from the office part-time.Career Advancement: We are committed to helping our employees grow.
You'll have access to training programs and career development opportunities to help you achieve your professional goals.Work-Life Balance: Flexible working hours and the option to work remotely support your work-life balance.Team Spirit: Join a supportive team of professionals who are passionate about delivering outstanding customer service in the sports industry.Training and Development: We provide extensive training to ensure you're fully prepared to succeed in your role, with ongoing learning opportunities throughout your career.
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