Customer Advisor For Fashion Brand (French Speaker)

col-wideJob Description:Your responsibilities and impact as Customer Care Advisor will be:Manage effectively all incoming queries in a customer service environmentRespond to incoming calls and emails from enterprise clientsGather information from customers, ensure resolutions of queries, and troubleshoot technical issuesMaintain client relationships through product support over the phoneProvide high-quality serviceRecord all required data elements in CRM to provide a good follow-up and qualitative supportSkills, qualifications and interests you need to succeed in this role:EU Citizenship or valid work permit/ residency card mandatoryYou have the following language skills: native level of French + fluency in EnglishYou preferably have a previous experience of min. 6 months in Customer Service or Technical Support in a Call Centre is preferredGood technical skills and knowledge is preferableYou have an interest in and willingness to learnYou have very good communication skills – both written and oralYou have the ability to operate in high pressure situationsYou are a team player, enthusiastic and self-starterYou have analytic and problem-solving skillsYou are Customer and Quality orientedLong-term opportunityWhat's in it for you?Working hours: Monday to Friday, rotating shifts 8:30am to 7 pmA package in line with the market: 830€ gross / month x 14 months + up to 100€ / month performance bonus + up to 100€ / month performance bonus for sales + meal vouchers of 7.23€ / workday + reimbursement of some transportation cost + Private Health Insurance and dental plan (after six months)If you live outside Portugal: reimbursement (up to 400€) of initial flight ticket after 4 months within the company + 4 months of accommodation in shared flat provided by the company (rental fee to pay)Opportunity to be part of a challenging and fast paced environmentPossibility to collaborate with some of the biggest brands in the industryA multicultural and international environmentFully paid training, professional development and career evolutionYour Future Company:Started up by 2 French entrepreneurs in the year 2000, the Company has become an international Customer Experience Specialist, with a global presence and counting more than 50.000 employees.In their international hub in Lisbon, they are taking care of the customer service experiences on behalf of some of the world's most progressive brands.#J-18808-Ljbffr