This job is with Criteo, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Please do not contact the recruiter directly.
What You'll Do: The Customer Account Administration Manager will lead the CAA Team, ensuring all processes comply with company policies and industry standards.
This position requires a detail-oriented and organized individual with strong leadership skills and a thorough understanding of sales operations within the advertising industry.
The Customer Account Administration Manager will collaborate with various departments to drive operational efficiency and support business objectives.
Key Responsibilities: 1.
Team Management: Oversee the daily operations of the team, providing guidance and support to ensure effective performance.
Monitor and enforce compliance with Criteo's internal control rules and guidelines in all submitted contracts.
2.
Account and Campaign Management: Ensure the accurate creation of financial accounts for new advertising campaigns.
Collaborate with sales and finance teams to streamline processes and maintain alignment.
3.
Payment Disputes and CRM Management: Coordinate with the sales and collections teams to resolve payment disputes efficiently.
Serve as the primary point of contact for processing updates and changes within the CRM system.
4.
Data Integrity and Timeliness: Oversee the timely and accurate update of billing information and customer contact details.
5.
Training and Process Improvement: Work together with process excellence team to provide training on relevant processes to ensure team members are well-versed in operational procedures.
Collaborate with the process analyst to follow up on new processes and projects, ensuring smooth implementation.
6.
Operational Support and Collaboration: Participate in operational tasks as needed to support the team's workload and objectives.
Work closely with the process analyst and business efficiency teams to optimize cross-functional processes and enhance operational efficiency.
7.
Project Participation and UAT: Engage in projects, providing insights and participating in User Acceptance Testing (UAT) to validate IT deliveries.
8.
Ad Hoc Projects and Tasks: Take on additional projects and tasks as needed, contributing to various initiatives to support the business.
Managing and Developing the CAA Team Inspire and motivate the CAA Team, setting clear objectives and expectations.
Regularly assess team performance, providing constructive feedback and recognition.
Identify training needs and plan appropriate training sessions for team members.
Establish both global and individual objectives, ensuring alignment with overall business goals.
Conduct individual appraisals to evaluate progress and address any areas for improvement.
Foster a collaborative environment to promote the exchange of best practices and insights across teams Who You Are: Who you are: Education: Degree in Finance, Accounting, or a related field.
Language Proficiency: Good command of English and French; additional languages are a plus.
Experience: A minimum of 5 years of experience in team management, demonstrating effective leadership and supervisory skills.
Technical Knowledge (Good to Have): Familiarity with SAP BRIM, Salesforce, Excel (including macros), and strong analytical skills.
Keen attention to detail with strong analytical abilities.
Ability to work autonomously, adapt to change, and approach problem-solving with an open mind.
Demonstrated team spirit and effective managerial skills, fostering a positive and productive work environment We acknowledge that many candidates may not meet every single role requirement listed above.
If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we'd love to see your application!? Who We Are: Criteo is the global commerce media company that enables marketers and media owners to deliver richer consumer experiences and drive better commerce outcomes through its industry leading Commerce Media Platform.
At Criteo, our culture is as unique as it is diverse.
From our offices around the world or from home, our incredible team of 3,600 Criteos collaborates to develop an open and inclusive environment.
We seek to ensure that all of our workers are treated equally, and we do not tolerate discrimination based on race, gender identity, gender, sexual orientation, color, national origin, religion, age, disability, political opinion, pregnancy, migrant status, ethnicity, marital or family status, or other protected characteristics at all stages of the employment lifecycle including how we attract and recruit, through promotions, pay decisions, benefits, career progression and development.
We aim to ensure employment decisions and actions are based solely on business-related considerations and not on protected characteristics.
As outlined in our Code of Business Conduct and Ethics, we strictly forbid any kind of discrimination, harassment, mistreatment or bullying towards colleagues, clients, suppliers, stakeholders, shareholders, or any visitors of Criteo.
All of this supports us in our mission to power the world's marketers with trusted and impactful advertising encouraging discovery, innovation and choice in an open internet.
Why Join Us: At Criteo, we take pride in being a caring culture and are committed to providing our employees with valuable benefits that support their physical, emotional and financial wellbeing, their interests and the important life events.
We aim to create a place where people can grow and learn from each other while having a meaningful impact.
We want to set you up for success in your job, and an important part of that includes comprehensive perks & benefits.
Benefits may vary depending on the country where you work and the nature of your employment with Criteo.
When determining compensation, we carefully consider a wide range of job-related factors, including experience, knowledge, skills, education, and location.
These factors can cause your compensation to vary.
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