Your Future Company.
In an endeavor to ensure business sustainability, this company helps thousands of different industry leaders achieve smarter goals by offering an innovative platform that monitors and assesses the procurement performances and risks of companies on a global level as well as providing strategic improvement tools.
With their universal sustainability rating system, they encourage businesses to implement environmentally, ethically, and socially responsible practices.Are you want to be a part of this creative and dynamic team in Barcelona?TasksYour responsibility as Customer Support Onboarding Specialist will be:Your main responsibility will be to ensure that customers achieve their desired outcomes throughout the onboarding process, by boosting response rates and driving value through their experience.Identify customers "at risk" and take appropriate steps to re-establish a fruitful connection.Identify general risks to the customer's successful completion of the onboarding process and actively work to avoid issues before they happen.Manage and monitor the complexity of assigned portfolios.Analyse internal and customer-sourced insights and report with the Management.Additional functions may be required.RequirementsSkills, experiences, and interests you need to succeed in this role:Native level of Dutch; Proficient level of English; Being disciplined, adaptable, and proactive; Between 1 and 5 years ofworking experience in one of the following fields: Account Management, Customer Service, Customer Success, or Sales; Preferably previous experience in the SaaS Industry; Able to multitask and prioritize based on business/customer needs; Excellent organization and time-management skills; Autonomous and self-driven; BenefitsWhat's in it foryou?Type of Contract: Full-Time ContractOffice Location: City center of BarcelonaSalary Conditions: 27.000€ yearly gross + performance-based yearly bonus of 2.000€ yearlyGreat secondary benefits like €100 monthly allowance for food and transportation and €25 for private health insuranceCreative & Proactive environment in an international companyPossibility to work in an international company with plenty of growth opportunities.Starting date as soon as possible#J-18808-Ljbffr