[Cun-373] Manager, Technical Account Management

About Netskope

Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.

Since 2012, we have built the market-leading cloud security company and an award-winning culture powered by hundreds of employees spread across offices in Santa Clara, St. Louis, Bangalore, London, Melbourne, Taipei, and Tokyo. Our core values are openness, honesty, and transparency, and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships, collaboration, and teamwork. From catered lunches and office celebrations to employee recognition events (pre and hopefully post-Covid) and social professional groups such as the Awesome Women of Netskope (AWON), we strive to keep work fun, supportive and interactive. Visit us at Netskope Careers. Please follow us on LinkedIn and Twitter @Netskope.

About the position:

Our Technical Account Managers (TAMs) at Netskope are core to shaping the experience of our strategic customers and are responsible for driving all facets of technical success across the customer journey with the Netskope Cloud Security platform. As Manager, you will lead a team of Technical Account Managers for a respective region and will be responsible for driving all facets of technical success across the customer journey (on-boarding, implementation, adoption, and operationalization), as it pertains to Netskope's strategic customers. You will work alongside other cloud security practitioners that are charged with driving a proactive, programmatic and prescriptive customer experience.

Product adoption and operationalization are achieved through the creation and execution of customer-specific success plans that are aligned with a customer's cloud/cyber-security program and overall business initiatives.

Ideal candidates should be able to effectively build and nurture management and user-level relationships across all functional teams that derive value from Netskope's platform, and in the process, earn a trusted advisor status across the customer base. In addition, ideal candidates should be able to effectively operate at a hands-on, power-user level, while acting as both an internal and external point of escalation and helping to establish an ongoing voice of the customer.

Responsibilities include:

Demonstrate leadership/mentoring skills for team membersPartner with customers to implement & operationalize business-aligned cloud security programsResponsible for the day-to-day implementation of strategic success plans that manage the customer's journey from onboarding to operational maturityFunction as a technical point of escalation for all customer-related platform issues; ultimately responsible for the execution of tailored get-well plans while partnering with technical support to drive quick and efficient issue resolutionBecome a Netskope power-user by establishing and maintaining a technical, hands-on proficiency across all aspects of the Netskope platform to drive all phases of technology adoption; design, deploy, operationalize, troubleshootUnderstand how our customers are utilizing Netskope's solutions and recommend additional features that can be leveraged to increase their security postureHelp identify and document Netskope leading practices and new use cases and ensure customer environments are in alignmentCollaborate with peers and customers, functioning as a front-line product expert, focusing on leading practices, programmatic use-cases, and technology adoption, while enabling user self-sufficiencyCoach customers to be Netskope product experts and train their teams on new capabilities or existing features to help become increasingly self-sufficientEstablish an ongoing cadence of communication with customers, in their language, across all required levels (from technical users to the C-suite)Utilize cyber domain expertise to articulate Netskope's value to customers and map solutions to their business objectives and desired outcomesEnthusiastically drive customer health, business alignment and customer value through the identification and achievement of customer goals and objectivesActively drive and contribute to ongoing customer activities and touchpoints; cadence calls, site visits, technical & executive briefings and business reviews, customer education, and training activitiesHelp enable post-sales activity for your accounts through strong relationship-building, platform knowledge, planning and executionSupport new sales and retention functions within existing customersEstablish the "voice of the customer" through clear and concise feedback that helps Netskope align to customers and improve their platform
Job Requirements:
8+ years of cyber technology experience (data protection, security operations, threat, risk or identity management); technical pre/post-sales experience a plus5+ years leadership experience in a technical, post-sales functionStrong, hands-on technical skills, preferably in cloud operations and cybersecurity space; preferred skills include security and networking technologies including Proxies, Next-Generation Firewalls, SSL/IPSec, VPN's, SSO, DLP and Encryption gatewaysCustomer-centric and proactive team player that possesses an empathy to drive customer loyalty and adoption across the cyberspaceAbility to manage, influence, and build consensus while engaging with security programs across multiple business lines/modelsSuccessful track record building business-aligned cloud and cybersecurity programsSuccessful track record of driving product adoption and expansion through understanding the customer's current (and future) network security posture.Successful track record of working in a fast-paced start-up environmentExceptional follow-through with the ability to drive simultaneous and competing customer requests in a high-paced environmentSuccessful track record working in and navigating large enterprise environmentsAbility to travel 15%
Education:
Bachelor's degree (BSCS or equivalent)Master's Degree and/or security certifications a plus
Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran statues, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.

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