Salary: Competitive
Location: Madrid
Contract: Permanent/Full Time
We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.
We are looking for an Account Support & Customer Services Coordinator to join the West Europe, Iberia & Italy international team and enable the development of our operations in West Europe & Iberia.
You will be providing prompt and effective support to the channel partner network and playing an active role in the deployment of our customer-focused strategy, leading to higher revenue, client satisfaction, and customer loyalty.
About the roleKey responsibilities include, but are not limited to:
Supporting our channel partners in the end-to-end delivery of exams and tests.Onboarding and training new partners.Following relevant procedures in the opening and closure of channel partners and keeping our records up to date at all times.Producing and distributing ad-hoc communications for our channel partner networks.Providing administrative support in the organisation of digital and face-to-face events and conferences, regional encounters, sectorial meetings.Enhancing efficiency by challenging and reviewing existing processes.Monitoring Quality & Compliance indicators to ensure our assessment delivery meets the agreed standards.Providing support in the organisation and follow-up of Inspections.About youYou will have strong skills in MS Office and a genuine commitment to facilitate the customer journey.
You will have the ability to deal effectively with complex situations in a calm manner and to manage customer expectations professionally.
To be successful in this role, you must have:
Decision-making skills with attention to detail.Excellent written and verbal communication skills.Proficiency in English and in Spanish at least at C1 level.Excellent time management skills; able to prioritise workload efficiently and work to deadlines.Experience of working in a global organisation.Experience of engaging with customers directly.Desirable: knowledge of the educational sector and/or exam delivery.Desirable: proficiency in one of the regional languages, preferably German at least B2 level.Why join usJoining us is your opportunity to pursue potential.
You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers, and researchers across the globe - for the benefit of individuals, society, and the world.
Sharing our mission will inspire your own growth, development, and progress, in an environment which embraces difference, change, and aspiration.
Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where everyone has a voice, and where we learn continuously to improve together.
Ensuring that everyone feels they belong is essential to who we are, and to the contribution we make to society and our planet.
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