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BTS Planning and Transportation Process Expert ManagerWhat this position is about - PurposeThe Process Expert acts as a service provider working under the IT Team Lead/Business Expert lead to implement the approved process changes and continuous improvement of the business. He/she is the point of contact between his/her specific process areas and the Power Users, keeping them up-to-date and knowledgeable of the systems and business processes/best practices. He drives and monitors the implementation of small approved projects ensuring alignment of changes to the GRM.
What will you do - ResponsibilitiesCheck conflicts between current and proposed functionality (impact analysis).Redesigns or adapts business processes to a change request. Ensures the alignment of the request to the GRM.Contributes to the enhancement of Operational procedures to ensure efficient and effective service to customers by assisting the Operational/team Leads in KPIs monitoring and proactively addresses potential issues on the areas under his responsibility looking for solutions and ensuring customer satisfaction.Ensure the design of the proposed solutions and potentially modify the GRM accordingly following the approval process.Provide time and cost estimate for the implementation of the solutions.Plan and coordinate the implementation of approved projects.Provides knowledge transfer and best practices (global processes) to power users through support/change request resolution and training in coordination with the training team.Maintain up to date appropriate documentation in his/her scope of responsibility this includes BPMLs, Process flows, Enterprise structure and BTS operational procedures.Working together with power users on documenting the processes from a business perspective.Working together with the project team and the process/business Expert on documenting the processes from a technical perspective.Ensures QA on the documentation executed by development teams.Who are we looking for - RequirementsUniversity degree or equivalent.Project management experience.Business experience in related area a plus.Fluent English (written & spoken).Knowledge of other pillars/work stream business processes and modules.Strong knowledge of SAP Planning tools: SAP S/4 Hana, SAP APO, SAP IBP, SAP BW, SAP TM.Analytical & Detail oriented.What are the next steps - Recruitment processThank you very much for your interest in the role. You are welcome to apply.
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