DescriptionAxalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers' products whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals and add dimension and beauty with colorful finishes.We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.We are currently looking for a CSR - invoicing & billing specialist (Italian nice to have) to join us at our facility in Asturias, Spain.Key responsibilitiesResponsible for Central billing accounting and reconciliation of related receivables.Interacts with OEM and distributors for notification of issues or other incidents.Manage customer accounts, including invoice creation according to invoicing calendars, and accounts receivable information in SAP.Invoice data production following reporting methods per OEM.Supports customer creation process including SAP settings linked to price commissions.Support dispute resolution with relevant departments.Performs changes related to customer master data requested by the Sales team or reported by the customer.Actively monitors orders delivered to end-users reported by distributors to ensure that right quantities and values are invoiced to the OEM and credited to the distributors.Process invoice corrections, price adjustments, and credit returns.Understands cash collection process. On request, resolves open credit issues with customers and issues invoice adjustments and other debits / credits.Acts as primary customer interface for important external customers, distributors, potential customers and other roles internal to the business.Develops and maintains in-depth knowledge of assigned customers: knowledge of roles and responsibilities at the customer and knowledge of internal relationships / decision makers, understanding the business model.Interacts with broader network of internal Axalta Partners to ensure that the customers' requirements are understood, and commitments are met.Drives adoption of digital tools like the Webshop at our customers and supports / reports in case of issues.Performs standard Customer and Price and commissions Master Data Maintenance activities following defined procedures and guidelines in SAP as well as in salesforce.com CRM system.Handling of rebates and commissions.Performs quality control checks and takes subsequent corrective actions.Follows desk procedures / policies in compliance with SOX, ISO, and other requirements. Executes where defined controls or maintains documents needed for evidence.Can provide backup coverage for (Junior) CSRs or Senior CSRs for standard transactions.Performs active follow-up on sales versus forecast. Interacts with Sales and Key account management to get better understanding of variations.Supports Sales by providing detailed input / reports on sales volumes accounts linked to Central billing process upon request.Key requirementsEducation: Bachelor's degree or equivalent through experience.Language skills: Italian fluency is a must. Ability to communicate in English and Spanish.Ideally 2 years of experience in a customer service, supply chain or logistics department within an international company.Computer knowledge: Proficient in Word and Excel. Good knowledge of SAP. Ideally experience in working with CRM Tools.Skills: Excellent communication skills (verbal and in writing), Customer focused; Detail oriented; Team player.Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific.Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year.We've recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.
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