Cs Quality & Knowledge Management Team Leader [Op-686]

Ryanair are currently recruiting for a CS Quality & Knowledge Management Team Leader to join the Customer Service Team of Europe's Largest Airline Group.

This is an excellent time to join Ryanair as we look to grow to over 800 aircraft and 300m guests per year within the next 10 years.

The Team Leader will manage a team of Customer Service Quality agents and Knowledge Base Management agents, overseeing quality within our external vendor partners and internal teams. This role is critical in driving the team's performance, ensuring operational efficiency, and maintaining service quality standards. The Team Leader will act as a mentor, coach, and problem-solver, ensuring that the team meets and exceeds customer satisfaction goals while also enhancing the quality and relevance of knowledge base content.

Desired Profile:Previous experience in customer service or leadership roles, preferably within a contact centre or customer solutions environment.Demonstrated experience in metrics-based performance management and data-driven decision-making.Strong leadership and organizational skills, with a proven track record of driving team success.
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