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Summary of the roleThe Delivery Team Lead assists the Reservations Customer Delivery Ops Manager in managing day-to-day operations of the team. The Team Lead is the main point of contact for the team and provides leadership, guidance, mentorship, and knowledge transfer to/for the team, while achieving overall departmental and organizational objectives.
Your main responsibilitiesLeadership and Management
Responsible for creating a positive can-do attitude within the team; Conduct regular team touch base and project backlog reviews (1:1) to ensure all projects are correctly updated in SFDC; Conduct year-end performance evaluations; Mentor and coach team members and promote team cooperation; Work with manager to manage conflicts; Lead the team to collaborate with customers and other departments, such as Commercial, Contract Support, and Customer Support teams to actively manage project scope and backlog; Work with the team to embrace change management and lead by example; Provide feedback to the manager on each team member's progress.Implementation Management
Work with the team to ensure on-time project delivery; Serve as the team's initial escalation point for all issues impacting project execution and ensure proper actions are taken to address these issues; Collaborate with the manager to maximize resource utilization in project assignments and revenue recognition; Identify skill gaps for the team and work with the manager to develop training plans and coaching to address these gaps; Ensure team documentation (internal and external guidelines) is up to date for successful project delivery.Process Improvement / Global Coordination
Work with the manager to increase effectiveness of RES implementations by adhering to global implementation standards, processes, and policies; Provide feedback and suggestions to the manager to improve these standards and processes to meet market demands; Enhance standards and processes to support better project execution and minimize risks to the organization.Administrative Duties
Collaborate with the manager to implement departmental measures for the team to achieve productivity and satisfaction goals; Participate in interviewing and hiring; Ensure proper team coverage during holidays.Minimum RequirementsBachelor's degree in business, information technology, or hospitality/travel-related focus; At least 3 years leading project implementations and teams in a complex and matrix environment; Good understanding of the business needs and how Amadeus solutions can address these needs, through first-hand experience in the Hospitality industry; Ability to work across departmental lines and establish clear common objectives; Strong customer service orientation; Strong analytical thinking and problem-solving skills; Excellent oral communication skills; Planning and organizing abilities; Adaptability to changes in the work environment.
What we can offer youAn extensive range of benefits including a competitive employee benefits package such as pension plan, travel, life and healthcare insurance, and lunch allowance. You will be part of a multicultural team in Barcelona, with international scope, and have skill development opportunities.
Application processRecruitment agencies: Amadeus does not accept agency resumes. Please do not forward resumes to our jobs alias, Amadeus employees, or any other company location. Amadeus is not responsible for any fees related to unsolicited resumes.
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