Crm Strategist

We are looking for a CRM strategist to define multi-channel CRM campaigns for Bella Aurora Labs customers and prospects.
¿Qué vas a hacer?Create medium and long term strategic plans for the Customer Care Service department.Design and plan multiple customer journeys.Ensure compliance and alignment of the CRM system with GDPR policy.Study and analyze customer behavior to apply the data collected in CRM plans and strategies.Planning and coordination of CRM campaigns with other areas that may be involved.Content writing and design of creative templates, focused on engagement.Analyze the KPI's defined with the CRM Manager.¿Qué necesitas para el puesto?Bachelor's degree in Business Administration, Economics, Marketing or Advertising.5 years of practical experience in a CRM position.Experience in data acquisition, management and enhancement of CRM software. Previous experience in the company's CRM will be an asset.Experience in digital implementations within the Dynamics 365 environment (both in architecture and functionalities), collaborating with different roles and teams in their various phases.Professional experience in one or some of the following areas: cosmetics, luxury, fashion or consumer sector.English level: Advanced.¿Qué te ofrecemos?Permanent contract.Hybrid (3 office and 2 remote)Flexible scheduleMedical insurance
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