Our VisionAt EverAI, we specialize in creating conversational AI experiences for roleplay, gaming, social interactions, and creative writing. Dive into a world where every chat is an adventure.Our ProductSince our public release in September 2023, we have experienced incredible traction growing from 0 to 10M+ active users. Our goal is to keep enhancing existing key features as well as developing new exciting functionalities (AI to AI conversations, group chat, AI chat & phone calls in local languages, video calls, AI video generation, AR/VR, etc.).Our TeamWe are an enthusiastic, passionate and hardworking team of 40 people. Our founding team has strong entrepreneurial experience building and scaling web products from 0 to IPO.Alexis Soulopoulos (CEO)8+ years in Tech Executive LeadershipCo-Founder Mad Paws Holdings (from 0 to IPO)Forbes 30 under 30 + Deloitte TechFast50 '22 & '23Michael Monin (Co-founder & CTO)10+ years as CTO / COO (web2/web3), 1+ year in AI/LLMSerial-entrepreneur: MTK Digital (exited / 0->$20m revenue) and Zipchat (AI Chatbot for E-commerce brands)Thomas Lacroix (Co-founder & CMO)7+ years in Customer Acquisition & E-commerce GrowthSerial-entrepreneur: Curatible (sold to Blackstone) and MTK Digital (exited / 0->$20m revenue)Maruša Fasano (CFO/Legal)25+ years in Finance, Strategy, M&AEx-CFO/M&A @Curatible (exited to Blackstone)Ex-President of the Board @SotremoSA (exited)Co-founder/CFO @SoftOne (exited)Your RoleReporting directly to our CMO Thomas, this is what you'll do:Key ResponsibilitiesDevelop and execute comprehensive CRM strategies to grow, engage, and retain the user base across multiple channels, focusing on both email and on-site CRM initiatives.Manage and optimize email deliverability to ensure high inbox placement rates, troubleshoot deliverability issues, and implement best practices to overcome common challenges in email marketing.Collaborate with cross-functional teams (Product, Marketing, Data, and Content) to plan and execute CRM campaigns, including customer retention, reactivation, and ad-hoc promotional activities.Monitor and analyze campaign performance, measuring relevant KPIs to maximize customer engagement and retention.Conduct A/B testing, analyze results, and provide actionable insights to enhance the effectiveness of CRM campaigns.Develop and maintain a CRM roadmap aligned with the overall product and business objectives.Stay up-to-date with industry trends, best practices, and competitor activities to ensure the company's CRM strategies are innovative and effective.Troubleshoot and resolve any CRM-related issues, ensuring timely and effective problem-solving.Your QualificationsHard Skills3+ years of experience in CRM roles with a proven track record in managing and optimizing complex CRM strategies.Expert knowledge of email deliverability, with hands-on experience resolving deliverability issues and implementing best practices.Extensive experience with email marketing and CRM platforms (e.g., SendGrid, ActiveCampaign,…).Proven expertise in both email and on-site CRM strategies, including segmentation, personalization, and lifecycle management.Strong analytical skills and experience in data-driven decision-making to enhance CRM effectiveness.Ability to create, execute, and optimize CRM campaigns that drive user engagement and retention.Soft SkillsStrong communication & collaborative skills (perfectly fluent in English)Ownership and commitment - we're looking for owners, not rentersDoer mindset - we are moving fast and we need people who can find the right balance between software craftsmanship and velocityUser-centricity - you are proud of what you build and you share our obsession for amazing user experience#NSFW - you are comfortable building products that are based on uncensored models and content (free speech, erotic roleplay, etc.)Bonus pointsPrevious experience in challenging environments, such as adult content, dating, igaming, or other industries with complex customer dynamics.Familiarity with additional CRM tools and platforms.Why join us?Here's why we think it's worth joining us:An ambitious project where almost everything AI remains to be built5-star team: our founding team went 0->20M$ and 0->IPO with their last startups, so they know how to take online products to the moon!Huge traction with already 10M+ active users since product launch in SeptemberAn international team fully distributed across the globeWhat we offerWe prefer a B2B contract but we can be flexible, as long as you're in it for the long haulFull-remote (you work from the place that suits you best)Annual gathering to get to know each other betterWellbeing budget up to 200$4 weeks PTOGPT-4 and Hugging Face Pro plan
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