.Our VisionAt EverAI, we specialize in creating conversational AI experiences for roleplay, gaming, social interactions, and creative writing. Dive into a world where every chat is an adventure.Our ProductSince our public release in September 2023, we have experienced incredible traction growing for 0 to 10M+ active users. As we grow, our goal is to keep enhancing existing key features as well as developing new exciting functionalities (AI to AI conversations, group chat, AI chat & phone calls in local languages, video calls, AI video generation, AR/VR, etc.).Our TeamWe are an enthusiastic, passionate and hardworking team of 40 people. Our founding team has strong entrepreneurial experience building and scaling web products from 0 to IPO.Alexis Soulopoulos (CEO)8+ years in Tech Executive LeadershipCo-Founder Mad Paws Holdings (from 0 to IPO)Forbes 30 under 30 + Deloitte TechFast50 '22 & '23Michael Monin (Co-founder & CTO)10+ years as CTO / COO (web2/web3), 1+ year in AI/LLMSerial-entrepreneur: MTK Digital (exited / 0-> $20m revenue) and Zipchat (AI Chatbot for E-commerce brands)Thomas Lacroix (Co-founder & CMO)7+ years in Customer Acquisition & E-commerce GrowthSerial-entrepreneur: Curatible (sold to Blackstone) and MTK Digital (exited / 0-> $20m revenue)Maruša Fasano (CFO/Legal)25+ years in Finance, Strategy, M&AEx-CFO/M&A @Curatible (exited to Blackstone)Ex-President of the Board @SotremoSA (exited)Co-founder/CFO @SoftOne (exited)Your RoleReporting directly to our CMO Thomas, this is what you'll do:Key ResponsibilitiesDevelop and execute comprehensive CRM strategies to grow, engage, and retain the user base across multiple channels, focusing on both email and on-site CRM initiatives.Manage and optimize email deliverability to ensure high inbox placement rates, troubleshoot deliverability issues, and implement best practices to overcome common challenges in email marketing.Collaborate with cross-functional teams (Product, Marketing, Data, and Content) to plan and execute CRM campaigns, including customer retention, reactivation, and ad-hoc promotional activities.Monitor and analyze campaign performance, measuring relevant KPIs to maximize customer engagement and retention.Conduct A/B testing, analyze results, and provide actionable insights to enhance the effectiveness of CRM campaigns.Develop and maintain a CRM roadmap aligned with the overall product and business objectives.Stay up-to-date with industry trends, best practices, and competitor activities to ensure the company's CRM strategies are innovative and effective.Troubleshoot and resolve any CRM-related issues, ensuring timely and effective problem-solving.Your QualificationsHard Skills3+ years of experience in CRM roles with a proven track record in managing and optimizing complex CRM strategies.Expert knowledge of email deliverability, with hands-on experience resolving deliverability issues and implementing best practices