Perfil buscado (Hombre/Mujer)
Main Assignments: Drive the implementation of company CRM roadmap across the areas of Customer Master Data Management, Sales & Marketing, Pricing, and Customer Service Management.
Gather business requirements and work together with the business area leads (both globally and locally) and drive their prioritization.
Break-down functional requirements into comprehensible user stories to ensure harmonization and alignment of the requirements across the different business parties.
Perform fit/gap analysis of requirements gathered and support the Global Head of CRM & Digital IT in the estimation efforts for their implementation.
Create functional and technical specifications for the build of the IT solutions.
Prepare, document and execute test cases to verify the IT solutions built.
Support business users by providing solution expertise and guidelines along the project lifecycle, from analysis of requirements until the deployment and go-live.
Other Assignments: Organize and conduct Q&A and Webinar workshop sessions globally.
Prepare and distribute newsletters covering news and updates related to the team.
Deliver Management Reporting and KPIs within the areas of responsibility, both from a (business) user adoption and system performance perspective.
Support the execution of CRM and Digital business initiatives both globally and locally.
Qualifications: Senior analyst/consultant with a track record of competency in the field of CRM, including at least 5 years of experience as a Senior Business Analyst in the Salesforce platform.
Strong business domain knowledge, adequate legislation, standards, and best practices in areas of Customer Management, Sales & Marketing, and Customer Service.
Very good interpersonal, communication and work self-organization skills.
Self-motivated and driven to achieve professional success in end-client environment.
Target-oriented and professional work attitude.
Master's degree from an accredited institution, with a degree preferred in Computer Science or Information Technology systems security, or similar field (advanced degree preferred).
Salesforce certifications (Architect, Administrator and/or consultant preferred).
Experienced in large and global-scale consulting firms, and/or Industrial and/or Chemical companies.
PM Certifications (PMP, Prince2).
Certified Scrum master, or other Agile certifications.
Proficient oral and written communication skills in English.
Driving License.
Company: Multinational company in the engineering sector
Offer: Great Career path and salary package
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