.About UsAre you a CRM Lead who thrives in an e-commerce setting with people and project management experience? Then Storio Group might just be looking for you! This role can be located in either Barcelona or Amsterdam.PurposeAs our CRM Operations lead, you will be one of the 3 leads in the CRM team in charge of driving repeat and customer lifetime value for our 7+ million customers across Europe. You will be responsible for a team in charge of executing on the CRM promotional calendar and will closely collaborate with your peers who lead the planning and app & automation sub-teams.Primary Responsibilities Lead a team of 6 passionate CRM specialists across 4 locations to execute on promotional planning for newsletters and help increase our customer's repeat, loyalty and lifetime valueClosely collaborate with the CRM Tech team on the CRM tool migration and process alignment between both teamsLay foundations of operational processes to increase the team's efficiency and effectivenessOwn quarterly forecasting and closely monitor ongoing performance throughout the quarterDefine main channel and customer KPIs to report out on and own weekly & monthly performance reporting for the promotional CRM dropsGrow, protect and develop the mailable base and that way nurture growth for the channel and customersOwn deliverability monitoring and reportingClosely collaborate on high impact projects, both internally with the other sub-teams as well as externally with other departmentsImpact and Contributions As our CRM Operations lead, you will be one of the 3 leads in the CRM team in charge of driving repeat and customer lifetime value for our 7+ million customers across Europe. You will be responsible for a team in charge of executing on the CRM promotional calendar and will closely collaborate with your peers who lead the planning and app & automation sub-teams.Experience and Attributes we'd like to see 6+ years working experience in CRM in an e-commerce environmentSolid people management experienceStrong collaboration and communication skillsCommercial eye and performance drivenProblem-solving and analytical skillsStrong project management skills, effectively managing multiple projects across departments.Experience in a widely used premium CRM tool, such as Adobe Campaign, Salesforce, Hubspot etc.Enthusiastic team player with "let's go for it!" mentality, used to working in a fast-paced e-commerce, international environment.Excellent written and verbal skills in English.What's in it for you? At Storio group, we understand the importance of work-life balance. You'll find opportunities to make the most of our generous annual leave policy, remote working policy, and a versatile hybrid working model. you'll discover a warm and inclusive company culture that includes social events throughout the year and a team rich in diversity.About usHello. We are Storio group. A place where life's stories are made, crafted and shared
