Crm Business Program Manager

Excellent business analysis and PM skills coupled with excellent techniques and ideally with some methodology.
Ability to analyze the structure of the business (integration between Marketing, Sales & Customer Services / Post Sales)
Understanding of Customer Journey & Processes
As-Is/ To-Be process mapping
Ability to streamline processes
Strong Documentation Management Experience
Align internal and external stakeholders of the benefits of new technology or strategies/ requirements/ processes.
Ability to run workshops and training sessions to ensure that everyone is on board and understands the processes involved
experience of working with a CRM system - ideally with MS Dynamics CE
Ability to Client and implement new requirements into future design
Ability to write complete user stories to illustrate the requirements for new feature so that Dev team can understand and estimate the work to be done
Ability to support CRM IT PM to plan development and roll out of new CRM features
Ability to support Product Owner in the agile build and management of the CRM backlog
Ability to support CRM team during testing phase of each release by writing business scenarios in accordance with the relevant business process and solution design
Ability to capture enhancement requirements from the support cases and create user story that can be added to the CRM backlog

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