CRM Business Analyst – 5+ Years experience Location : Barcelona, Saint Cugat (onsite work) Salary – 37- 40K Euros per Annum.
Employment type – Full time for CRM roles - Customer has given feedback that CRM to Microsoft Dynamics integration is must and candidates must have Microsoft Dynamics hands on experience.
• Excellent business analysis and PM skills coupled with excellent techniques and ideally with some methodology.
• Ability to analyze the structure of the business (integration between Marketing, Sales & Customer Services / Post Sales) • BA will perform analytics part • Understanding of Customer Journey & Processes • As-Is/ To-Be process mapping • Ability to streamline processes • Strong Documentation Management Experience • Align internal and external stakeholders of the benefits of new technology or strategies/ requirements/ processes.
• Ability to run workshops and training sessions to ensure that everyone is on board and understands the processes involved • At least 3 to 5 years' experience of working with a CRM system - ideally with MS Dynamics CE – • Ability to discover and implement new requirements into future design • Ability to write complete user stories to illustrate the requirements for new feature so that Dev team can understand and estimate the work to be done • Ability to support CRM IT PM to plan development and roll out of new CRM features • Ability to support Product Owner in the agile build and management of the CRM backlog • Ability to support CRM team during testing phase of each release by writing business scenarios in accordance with the relevant business process and solution design • Ability to capture enhancement requirements from the support cases and create user story that can be added to the CRM backlog