About AbbVie
Are you interested in joining one of the leading companies in the pharmaceutical industry and developing into a multinational company within a great work environment?
The position also requires the ability to interact effectively with a variety of internal and external stakeholders, both locally and internationally.
Main FunctionsSupporting the Commercial Departments in enabling In Field Team effectiveness, through system design and implementation projects.Supporting the management and governance of the CRM corporate tool and Events Management apps.Management and delivery of the business-as-usual operations of the CRM and Events platform, guaranteeing compliance with established procedures and controls.Supervising, resolution and escalating of incidences accordingly when needed.Contributing to lead the processes of continuous improvement with the objective to ensure quality of the information in the corporate CRM and In-Field platforms.Supporting the implementation, execution, and improvement of the different CRM features, platforms, and modules applicable to the Infield team.
Must be deliverables focused and detail oriented.Participating in key strategic In-Field projects, both local and regional/International, collaborating with the change management processes around In-Field technology solutions strategy, providing end-user training, preparing training materials, handling workshops, etc.The position requires the ability to effectively interact with a variety of internal and external stakeholders and to work in a matrix organization.
Strong communication skills are key.Must be able to effectively lead and facilitate meetings with customers and technical team members.Responds to questions and influences the users regarding current and potential system inputs, processes, and outputs.
Conducts research and analysis into the nature, effect and results of system problems.Develops detailed business user requirements, system documentation, work flow procedures, and data modeling.
Negotiates plans, time frames and trade-offs while ensuring client understands the final results of the project.Accountable for data quality in the In field Team systems in order to facilitate data decision taking.
Participating in data revision and data cleanse & management initiatives.
Collaborating in data analysis and data system extractions.
Performing data processing to ensure its quality and consistency across different associated systems.QualificationsEducation, Skills & Experience RequiredBachelors or master degree (Engineering, Business, etc.)
from accredited institutionIdeally 3 years' experience in the pharmaceutical industryExperience as CRM administrator in Salesforce based solutions (ideally Veeva), or similar.Proficiency with Microsoft Office tools, with special attention to excelSolid understanding of the pharmaceutical/life sciences industry, core business questions and related data sources.Ideally, knowledge in programming, data modeling, and analysis tools (Qlik, Power BI, Tableau...)Skills & Abilities RequiredFluent in Spanish and EnglishStrong analytical and problem-solving skillsGood Project Management skillsAbility to multitask within given timelinesA team-player with excellent interpersonal skills and well-developed verbal and written communication skills.Proactive, continuous improvement mindsetTravelNo
Job TypeExperienced
ScheduleFull-time
Job Level CodeIC
Equal Employment OpportunityEl anuncio original lo puedes encontrar en Kit Empleo:
https://www.kitempleo.es/empleo/130550182/crm-analyst-ut590-madrid/?utm_source=html
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