.About Revolut People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, we've helped 45+ million customers get more from their money. And we're not done yet.As we continue our lightning-fast growth, two things are essential to continuing our success: our people and our culture. We've been officially certified as a Great Place to Work in recognition of our outstanding employee experience! So far, we have 10,000+ people working around the world, from our great offices or remotely, on our mission. And we're looking for more. We want brilliant people that love building great products, love redefining success, and love turning the complexity of a chaotic world into the simplicity of a beautiful solution.About the role The credit department at Revolut is anything but ordinary. They design, develop, and launch credit products across the globe. The team manages our products from day one to the end — developing the back and front-end, the data science infrastructure, and then creating a local setup in each country with scalable risk management and portfolio management solutions. It's a big job, but our people are a credit to us allAs a Forbearance Credit Manager, you'll be responsible for designing credit risk policies, procedures, and strategies for Revolut's collections activities for all retail lending products. This is a new-ish role in our portfolio, and as that book grows you'll be responsible for monitoring and optimising the performance of our Collections activities.Up for the challenge? Let's get in touchWhat you'll be doing Developing forbearance strategies for all retail credit products in Revolut across all geographiesEnsuring our policies and procedures are in line with regulationsStandardising our approach across different geographies to ensure it's easy to scaleMaking data-driven decisions with a special focus on marginal decision-makingIdentifying operational inefficiencies and managing the implementation of small-scale change within the Credit functionSupporting the annual budget, forecast, and planning processes, from assessment of market/industry trends through data gathering and analysis, initiative selection and assessment, and preparation of the plan from concept to deliveryTracking, communicating, and drawing insights from performance of ongoing initiatives, staying on top of all credit KPIs through intensive monitoringEnsuring approval and good rating of first-line credit risk function from second line, third line, and regulatorsWhat you'll need Experience with collections activities and forbearance tools for retail credit products like credit cards, unsecured personal loans, etc
